Links between tickets and objects

You can bind tickets in ALVAO Service Desk to objects from ALVAO Asset Management. For example, for a ticket representing an incident, you can bind objects representing the devices (CIs) involved in the incident. You can bind multiple objects to a single ticket and vice versa.

You can view and edit the list of objects that are linked to a specific ticket in Tickets - Ticket - Objects tab. Similarly, for a list of tickets that are tied to a specific object, see Objects - Object - Tickets tab.

So in User menu - My Assets - Assets you can directly create a new related ticket to the selected object.

note

If you don't see these functions in your application, ask your Alvao administrator to enable the links between tickets and objects.