Ticket templates
A tickets template serves as a template for the members of a service team to easily create frequently recurring tickets in that service. A member of the service team can select a template in the New ticket form using the Use Template command to populate the form with values according to that template.
Service team members can manage the templates for a given service by using a command in the Alvao WebApp main menu - Ticket templates.
If you want certain values to be filled in immediately when the new ticket form is displayed, assign a default ticket template to the service, see Administration - Service Desk - Services - Edit - New Ticket Form - Default ticket template.
You can also use the templates to automatically create new tickets periodically, see Ticket Templates - Schedule.
Permissions
| Permissions | Main solver | Manager | Solver | Requester |
|---|---|---|---|---|
| Create and edit | Yes | Yes | Yes | No |
| Use | Yes | Yes | Yes | No |
| Schedule | Yes | Yes | Yes | No |