Service Desk

The menu in the Administration - Service Desk section is used to administer the ALVAO Service Desk system.

Features:

• Services - service management.b
• SLA - manage SLA.
• Processes - management of processes, i.e. workflow tickets.
• Operating Hours - managing service operating hours.
• Approval schemes - management of approval schemes used to automate approval workflows.
• Rules for incoming messages - set up rules to automatically process incoming email messages.
• Settings - additional settings for the ALVAO Service Desk system.