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Sender

This window allows you to set the email address from which SLA summary notifications are sent. This setting is common to all SLA rules.

  • Email for sending summary alerts - Enter the email address from which alerts will be sent.

E.g.:

Alvao <alvao@domain.com>

We recommend entering the existing service mailbox used for receiving messages to Service Desk.

note

SMTP server used to send messages (see Administration - Settings - Sending messages) must be authorized to send messages from this address with the specified credentials.