Edit knowledge
Use this form to edit a knowledge.
Options:
This form contains the same fields as the New knowledge form and the following additional elements.
- Command panel
- Reset statistics - if this knowledge has been significantly updated and the the current statistics are no longer relevant, reset both the statistics so that statistics are collected from the beginning, as with a new knowledge base article. The command resets both the feedback and the view statistics.
- Statistics - the current values of the following knowledge table columns are displayed directly bellow the form title.
- Feedback score (%)
- Feedback count
- View count