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Edit knowledge

Use this form to edit a knowledge.

Options:

This form contains the same fields as the New knowledge form and the following additional elements.

  • Command panel
    • Reset statistics - if this knowledge has been significantly updated and the the current statistics are no longer relevant, reset both the statistics so that statistics are collected from the beginning, as with a new knowledge base article. The command resets both the feedback and the view statistics.
  • Statistics - the current values of the following knowledge table columns are displayed directly bellow the form title.
    • Feedback score (%)
    • Feedback count
    • View count