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Introduction

What is ALVAO​

ALVAO is an IT Service Management (ITSM) solution designed to help organizations maintain efficiency, structure, and control across their operations. It consists of the following components:

  • ALVAO Asset Management - manage and track IT and non-IT assets throughout their lifecycle.
  • ALVAO Service Desk - manage tickets, incidents, service requests, tasks, and projects from a single, centralized workspace.
  • Extension modules - enhance functionality with optional modules that expand ALVAO’s capabilities.

For more information, see the ALVAO company website.

ALVAO delivers the most value when the Asset Management and the Service Desk are used together, but they can also be used separately.

We are continuously improving ALVAO products and finding inspiration for new features especially in the suggestions coming from users who use ALVAO in their daily work. We appreciate all feedback—positive or critical—as it helps us make ALVAO better. We are confident that ALVAO will meet your requirements. If not, we would be happy to hear from you!

How to read this guide​

Use the navigation panel on the left side of each page to browse through the guide. You will find a summary for each chapter by clicking on each chapter heading.

The Release notes page contains information about what's new in this version of Alvao compared to the previous version, both from the perspective of users and system administrators.