Once the request has been resolved, the solver will mark it as closed by changing its status to Closed.
Closed requests are not displayed in the Requests to be resolved window.

Requests cannot be closed in the following cases:

A child request has not been closed.
Required items for the Closed have not been filled in for the request.
The workflow does not allow to switch from the current status to the Closed status. Please refer to Processes for more information on how to set up workflows.
The request has its own workflow.

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