Once the request has been resolved, the solver will mark it as resolved with the Resolve command. The solver can enter a comment and attach an article from the Knowledge Base or a document attachment. The Request Resolved notification message will be sent to the requester and displayed on the requester's Portal page.
The request is now displayed in the Requests resolved window too.

If automatic request closing is set for the Resolved status, the request will go to the Closed status automatically.
If there is the time limit for retrospective resolution set on the service process, the request can be solved retrospectively too.
Please refer to Processes for more information on how to set the automatic request closing and the time limit for retrospective resolution.

Requests cannot be closed in the following cases:

A child request has not been closed.
Required items for the Resolved have not been filled in for the request.
The workflow does not allow to switch from the current status to the Resolved status. Please refer to Processes for more information on how to set up workflows.
The request has its own workflow.
Date and time of the retrospective resolution are outside the time limit for retrospective resolution, or precede the request submission date.

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