Go to the Request Log and select a message to which you want to reply.
Go to the main menu and select Home – Reply.
The Send Message window will open containing the text of the original message. Type your reply at the beginning and then click on Send to send your reply.

Note:
The original message format is used in the reply automatically.

Note:

If the request has no solver, the operator replying to the requester becomes automatically the request solver.

Note:

If you use Home – Reply on the request (not on a specific message in the Request Log), the most suitable message for reply will be automatically selected in the Log.

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