ALVAO Documentation Library

Skip Navigation LinksALVAO 8.1ALVAO Service DeskRequestsDocumentation of Discussions and SolutionsReturning Requests to Operator Skip Navigation Links.

Opening Attachments

Expand Send Message

Sending Replies

Forwarding Messages

Forward Request

Logging Other Communication

Switching from Message Draft to Event

Switching from Event Draft to Message

Resolving Requests

Closing Requests

Reopening Requests for Further Resolution

Loading Requester Messages from MS Outlook

Returning Requests to Operator

Internal Records

Waiting for Requester

Batch Edit of Events

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Returning Requests to Operator

Select a request in the Requests to be resolved window.
In the Edit menu, select Return to operator.
A window will open where you need to type a message for the operator. Then click OK to send the message.

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