Skip Navigation LinksALVAO 11.0Index of windows and commandsALVAO WebAppRequestsRequestReopen Skip Navigation Links.


Use this form to reopen selected resolved or closed requests for resolution. The content of the form varies depending on whether you are the requester of the request or a member of the service resolution team.


  • Reason - Write a message to the request handler explaining why you are reopening the request. This field is only displayed to requesters of the request.
  • Message for requester - write a message for requester that will be sent in an email notification. This field is only displayed to members of the project team.
  • Attachments - list the attachments of the message to the investigator (Reason field) or applicant
    • Add Attachment - select the file to add as an attachment.
  • Cost Report - if applicable, list the work time spent on the request.
  • Do not send notifications to the requester - turn on if you do not want to notify the requester when the request is reopened. This field is only displayed to members of the resolution team.


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