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September 25, 2025 (version 25.3, build 25.3.84)

Discover what’s new in ALVAO! Explore the latest features in a clear, user-friendly format on the What’s New blog—designed to keep you in the loop and inspired.

Your opinion matters to us! We'd love your feedback on newly released and upcoming features!

Before upgrading your on-prem Alvao

Due to a change in the database view for reporting, yuu will need to update your Power BI report using the current Power BI report template for ALVAO version 25.3. The database column Query.RequestStateEnu.[Emeregency status] has been renamed to [Exceptional status].

If you are upgrading your on-prem Alvao from a version older than 25.2, please read the Pre-upgrade manual steps for version 25.2 and all versions you skip.

ALVAO Asset Management​

On the Objects page:

  • Create multiple objects at once with the New object - From template command, which has replaced the New object command. (T174117ALVAO)
  • Create multiple copies of an existing object easily with the new New object - Duplicate existing command. (T174117ALVAO)
  • When importing objects from a CSV file using the New object – Import CSV command, you can review the data in a preview table that is now integrated directly in the import form. The import doesn't block you as it runs asynchronously in the background. (T179497ALVAO)
  • The selected object will remain selected even if the web page reloads. (T149720ALVAO)

On the Administration - Asset Management - Object templates page:

  • Using the Add properties command, you can add multiple properties to an object template or even to multiple templates at once. (T178135ALVAO)

ALVAO Service Desk​

On the Tickets page:

  • The default table views for requesters and solvers were revised. They will be applied only to new users. (T169997ALVAO)
  • The calculation of the number of unread tickets in table views has been optimized to speed up application response and reduce database load. (T178527ALVAO)

On the Tickets - Ticket page - Objects tab:

  • Create new objects directly on the Ticket page using the New object command. The command offers the same options as the Objects - New object set of commands. The created objects are automatically linked to the ticket.

    The command can also be promoted to the first position of the main command panel on the other Ticket page's tabs through the Administration - Service Desk - Processes - Process - Workflow - Edit - Behavior section - Pin commands - New object option.

    The existing Add object command has been renamed to Add link. (T179758ALVAO)

On the Knowledge base page:

  • Provide your feedback on the quality of each knowledge article through the simple Was this helpful? Yes/No questionnaire that has been added to the bottom of each Knowledge page.

    Knowledge base managers can then view the ratings on the Manage page. The views of each knowledge article are also counted. Thanks to this, the KB managers can improve the poor or the most used knowledge more effectively. (T46324ALVAO)

On the Ticket templates page:

  • Members of the Administrators, Configuration administrators and Service administrators user groups can now manage all ticket templates for all services. They don't need to be part of any service team. (T178493ALVAO)

The default service catalog has been updated with focus on cybersecurity and user experience that follows current security standards and best practices, e.g., Cyber Essentials, DORA, and ISO 27001. The default catalog is automatically deployed when a new Alvao instance (database) is created. Existing customers can update the service tree manually. (T183122ALVAO)

ALVAO Advanced Workflows​

In the Administration - Service Desk - Processes - Workflow - Edit - Behavior - Automatic ticket creation - Edit - New rule form:

  • You can now define a template by which the initial message of the new ticket will be automatically generated. The template can contain variables representing values of the source ticket fields, and also formatted texts, hyperlinks, and images. (T151269ALVAO)
  • The form has been restructured (new sections, new choices). (T178140ALVAO)

Specific for Czechia:

ALVAO Asset Management Enterprise API​

The following endpoints have been added to the Alvao REST API:

ALVAO Asset Management Intelligence​

Using the Objects - New object - From document, you can create new objects by extracting information from an invoice or delivery note in PDF format. This feature is in the Insider preview stage. (T174117ALVAO)

ALVAO Asset Management / Service Desk Microsoft Multidomain Authentication​

Also Entra ID guests can now log into Alvao. If the user is a member or guest in multiple Entra ID organizations (tenants) registered in Alvao, they can switch organizations in the user menu. (T178648ALVAO)

ALVAO Configuration Management​

  • You can store additional information in relations between objects using relation custom fields now. (T177509ALVAO)
  • On the Objects - Object - Relations tab, you can show or hide relation type names and all relation types at once in the View menu. (T179811ALVAO)

ALVAO Discovery Agent​

  • Computer object properties are always updated by scans. It's no longer possible to turn it off. (T181056ALVAO)
  • HW scan doesn't create monitor objects automatically anymore. Use the ObjectCreateMonitors certified application instead. (T181058ALVAO)

ALVAO Endpoint Management Connectors​

The Microsoft Intune Connector also scans the information of software installed on computers. (T147255ALVAO)

ALVAO for Outlook​

The ticket view - Communication tab has been enhanced by the following features to align the experience with the Objects - Object page:

  • The communication records are displayed with formatting and images as the original messages. (T177486ALVAO)
  • The display modes of the Communication tab have been added. (T178533ALVAO)
  • You can search the communication records. (T178536ALVAO)
  • You can translate each record to your preferred language by the new Translate command. (T178535ALVAO)
  • The Important or Ticket solution flags are displayed in the records. (T178597ALVAO)

ALVAO Service Desk AI Assistant​

ALVAO Service Desk Enterprise API​

  • GET /tickets/{ticketId}/log
    • The new read, isStartingAct, and mark attributes have been added. (T178596ALVAO)
    • The mark attribute is accepted in the body. (T178596ALVAO)
  • GET /acts/{actId} – the new read, isStartingAct, and mark attributes have been added. (T178596ALVAO)
  • GET /acts/{actId}/markAsRead – the new endpoint for marking an event as read has been added. (T178596ALVAO)

ALVAO for Teams​

  • The new features of the ticket view described for the ALVAO for Outlook module above also apply to ALVAO for Teams.
  • Users can provide their feedback to knowledge (see the T46324ALVAO record above) also in Teams. (T178495ALVAO)