ALVAO for Teams
ALVAO for Teams is an add-in for Microsoft Teams that allows you to:
- create a new ticket in Alvao from a message,
- conveniently search for tickets and other useful information,
- insert links to tickets in the messages you send,
- receive notifications from Alvao.
ALVAO Bot
Chat with the ALVAO Bot in Teams - Chat - ALVAO Bot to find useful information, or resolve your issues by yourself. Type in help to get an overview of available options including a list of buttons representing the tiles under the search field on the web application's main page, like Submit new ticket, My asset, etc.
Type in a phrase you want to search in Alvao, and the bot will reply with a list of found news, knowledge articles, your existing tickets, and services for submitting new tickets. The search works in a similar way as the search on the web application's main page.
By turning on the option user menu (top right) - Settings - View - Send notifications by MS Teams Add-in, the bot will notify you of important events in Alvao straight in the chat.
Additionally, the bot understands the following keywords:
- config - configuration of the add-in
- login - user login into Alvao
- logout - user logout from Alvao
Creating ticket from chat
- In MS Teams chat or a team channel, hover over the message to display commands, click the three-dot button, and select More actions – Create ticket in Alvao.
- Fill in the form with additional information.
- Submit the dialog and the ticket will be created in Alvao. A new card with details of the ticket will be inserted into the compose message area so you can immediately post it to the chat.