Add service team members

This window allows you to add or remove user or group of users to the service team on the service you are editing.

Options:

• Select person or group - enter at least part of the user name or group name and select the user or group from the drop-down menu. This will add the selected user or group to the list below the input field. You can select several users and groups at a time, or use the [...] button to select several entries from the table at once (you can customize the contents of the table)
• Service team role - enable or disable the appropriate team rolein each row.
  • Main solver
  • Solver
  • Exceptional solver
  • Solver group
  • Manager
  • Ticket reporter
  • Reader
• For requesters from the group - if you want to set up multiple service teams, type part of the group name in the field, and then select the requester group to which the permission applies from the menu. An requester group cannot be selected to deny permissions. Authorisation can only be denied for requesters in the All group.