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Alvao Mobile App

The Alvao Mobile App allows you to work with requests in ALVAO Service Desk. Features of the app include:

  • Filtered ticket accesses: Access tickets based on requester, solver, status, and service.
  • Pre-defined views: Utilize 7 pre-defined views: unassigned tickets, to be resolved, my tickets, followed, for approval, warning and recently seen.
  • Smart search bar
  • Intuitive swiping
  • Detailed ticket view

The application can also be used when working in ALVAO Asset Management. Features include:

  • Barcode reader: Create assets by retrieving serial number during stocking. Supported code formats on both Android and iOS devices: Azted, Codebar, Code39, Code93, Code128, Datamatrix, Ean13, Ean8, Itf14, Pdf417, Upc_e, QR.

Technical requirements​

Common:

  • ALVAO, version 11.1 SP1 or later
  • Microsoft Entra ID authentication
  • Device with Android OS or iOS
  • REST API available from internet

Asset Management:

First launch​

  • This procedure is intended for Alvao on-premises solution. Before first launching the mobile app in your organization, set the correct redirect URI in the authentication app in the Azure portal.

    • Portal Azure – Microsoft Entra ID – App registrations – find Alvao authentication app.
    • Redirect URIs – add platform – Mobile and desktop applications – configure URL
    • Redirect URIs – add a new value com.alvao.servicedeskmobile://auth

  • Visit Google Play (Android OS) or App Store (iOS) and download the Alvao Mobile App to your device.

  • Go to the mobile app – Sign in with Microsoft – enter the full REST API address, e.g., https://app.company.com/RestApi.

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    For Android OS, we advise incorporating the idtyp claim for access-type tokens. This helps avoid potential issues related to ticket loading. Set in Portal Azure – Managed applications – Manage – Token Configuration – Add optional claim – Access Token type – choose idtyp claim.

  • Sign in with your Microsoft account.

Asset Management​

Follow this step to enable extracting text from images. This feature is used for stocking assets with barcode reader. For creating assets, the AM Administrator or Asset manager role is required.

Optional: In Administration – Settings – Web services fill in Azure resource endpoint (url) and key. Select the resource to work with in Azure AI Vision Studio.

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Choose optional pricing model according to your needs. See all information on Azure pricing details.

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If you experience any issues with the mobile app, contact our technical support for assistance.