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Alvao Mobile App

The Alvao Mobile App (MA) offers the following features:

  • New ticket - create new ticket in Alvao.
  • Tickets - view tickets in a couple of ready-to-use views.
  • New asset - create new asset objects. The Asset Management administrators or Asset managers user role is required. With the ALVAO Asset Management Intelligence module you can scan device information with the cam.
  • Search asset - scan the asset's barcode with the cam and find it in Alvao. This command supports the asset check feature.
  • Profile - view your user information.
  • Settings
    • REST API URL - enter the url of you Alvao REST API, e.g., https://contoso.onalvao.com/AlvaoRestApi.
    • Language - choose your preferred language in this app.
  • Sign out - sign out from the app.

Technical requirements​

General​

  • A smartphone or tablet with Android or iOS
  • Alvao REST API accessible from internet
  • Supported code formats for scanning: Azted, Codebar, Code39, Code93, Code128, Datamatrix, Ean13, Ean8, Itf14, Pdf417, Upc_e, QR. For more details see the Expo Camera component.

On-prem​

  • ALVAO, version 11.1 SP1 or later
  • Microsoft Entra ID user authentication
  • Database compatibility with SQL Server 2016 or later (Version 25.1: If you are using the SQL Server Express edition, ensure that it is fully updated.)

First launch​

  • For on-prem setup, set the redirect URI in the authentication app in the Azure portal.

    • Portal Azure – Microsoft Entra ID – App registrations – find Alvao authentication app.
    • Redirect URIs – add platform – Mobile and desktop applications – configure URL
    • Redirect URIs – add a new value com.alvao.servicedeskmobile://auth

  • Install the mobile app from the Google Play (Android OS) or App Store (iOS) on the mobile device.

  • Start the app, push the Sign in with Microsoft button and enter the full REST API address, e.g., https://contoso.onalvao.com/AlvaoRestApi.

    note

    For Android OS, we advise incorporating the idtyp claim for access-type tokens. This helps avoid potential issues related to ticket loading. Set in Portal Azure – Managed applications – Manage – Token Configuration – Add optional claim – Access Token type – choose idtyp claim.

  • Sign in with your Microsoft account.