ALVAO Documentation Library

Skip Navigation LinksALVAO 10.0ALVAO Service DeskRequestsDocumentation of Discussions and SolutionsForward request Skip Navigation Links.

Opening Attachments

Expand Sending messages

Sending messages

Sending Replies

Forwarding Messages

Forward request

Logging Other Communication

Switching from Message to Event

Switching from Event to Message

Resolving Requests

Closing Requests

Reopening Requests for Further Resolution

Loading Requester Messages From MS Outlook

Returning Requests to Operator

Internal Records

Waiting for Requester

Batch Editing of Events

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Forward Request

You can use this command to forward the entire request to a different person in an e-mail message. The Service Desk will generate an e-mail message containing all records from the Request Log, including any attachments.

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