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Skip Navigation LinksALVAO 11.2Service team member guideTicketsDocumentation of communications and solutions Skip Navigation Links.

Expand Ticket creation

Ticket creation

Links between tickets

Assigning ticket to solver

Setting response or resolution time

Setting internal ticket due dates

Collapse Documentation of communications and solutions

Documentation of communications and solutions

Expand Sending message

Sending message

Forward message

Minutes from another communication

Ticket resolution

Reopen ticket for resolution

Retrieving message from ticket requester from MS Outlook

Return ticket to main solver

Internal records

Waiting for requester

Important communication

Ticket following

Duplicate tickets

Ticket approval

Deleting tickets

Moving ticket to another service

Finding objects in ALVAO Asset Management

Ticket templates

Change Alvao version

Change language

Skip Navigation LinksALVAO 11.2 / Service team member guide / Tickets / Documentation of communications and solutions

Documentation of communications and solutions

This chapter describes the documentation of the communication and resolution of the ticket throughout its lifecycle.

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