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New template

Use this form to create a new ticket template.

Options:

  • Template Name - enter the name by which users will select the template from the template menu.
  • Description of template - if applicable, enter a more detailed description of the template and its use.
  • Service - enter at least part of the service name and then select the service for which you want to create the tickets template from the menu.
  • Ticket Name - enter a name for the ticket. This field is only available if the ticket name is not hidden in the new-request-submission form.
  • Description - enter a detailed description of the ticket if applicable.
  • Attachments- list of attachments to the ticket
    • Add attachment - select the file you want to add as an attachment. You can also attach files by dragging and dropping them into the form.
  • SLA - select [from the menu

SLA](/admin-guide/services/sla) of the ticket.

  • Additional fields - depending on the service and its process settings, additional fields may be displayed on the form.
  • Assign - if you want to immediately assign a new ticket created using this template to a specific solver or solver group, enable this option and enter the solver name or group name.