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On this page, ALVAO Service Desk requesters can search for information within Alvao and submit new tickets.

Options:

  • Search - use the search box at the top of the page to search for information in Alvao. Enter the text you want to search for in the following sections:

    • News - searches the message title and text.
    • Knowledge - searches the title, annotation, article text, and attachment titles.
    • My tickets (tickets of which you are the requester) - searches the ticket title.
    • My assets - searches object names, object types, the Manufacturer, and the Model properties.
    • Services - searches the service name (including the path in the tree) and keywords. Click a service in the search results to submit a new ticket.

  • Services - on the left side, you will find a list of services to which you can submit your tickets. Click on a service and a ticket submission form will appear next to the list. Before submitting a ticket, read the service news and knowledge if available on the right side.

    Useful shortcuts and links to external pages may also appear in the service list.

  • My tickets - a list of tickets you have created.

  • News - a list of current news published by service teams.

  • My assets - a list of assets assigned to you.

  • Knowledge - knowledge that may help you resolve your issues.