You can use the Internal Goal ticket item to meet important internal deadlines during ticket resolution. To set the internal goal of a ticket use Tickets - Edit - Internal Goal.

Tip:

In the tickets table, view the columns Current Target, Current Goal (deadline) and Current Goal (hours remaining) by which tickets can be sorted and filtered.

Note:

The Internal target item must be enabled in the service process as ticket item.

Did not find what you were looking for? Ask our technical support team.