Skip Navigation LinksALVAO 11.2 / Service team member guide / Tickets / Unread events
Unread events
Tickets that have new events in their communication that you haven't read yet will show up in bold in the ticket table.
Note:
By default, only unread tickets that you have to resolve are highlighted in the ticket table. You can change the highlighting mode in
Settings -
View - Tickets.
On the ticket page, on the Communications tab, individual unread events are displayed in bold and a blue vertical bar is displayed at their left edge. If you want to mark an event as read or unread, click on this blue bar with the mouse or in the area where the bar is displayed.
If there are any older unread events in the ticket communication that are not visible on the page, the Unread Messages button appears at the top of the Communications tab, and when clicked, will roll up and expand the oldest unread event.
When you view the Communications tab on the ticket page, after 5 seconds all unread events in the ticket are automatically marked as read. However, previously unread events will remain highlighted on the screen until you view the page or tab again.
Tip:
If you want an event to remain marked as unread, mark it with the mouse first as read and then as unread. The next time you view the communication, it will appear as unread.
Did not find what you were looking for? Ask our technical support team.