Ticket resolution
After you, as the solver, resolve the ticket use the Tickets - Resolve command in the application. This will end the time to resolve the ticket according to the SLA.
Continue with the solving process in the ticket.
After you, as the solver, resolve the ticket use the Tickets - Resolve command in the application. This will end the time to resolve the ticket according to the SLA.
Continue with the solving process in the ticket.