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ALVAO Service Desk Intelligence

This module extends ALVAO Service Desk with a set of useful AI features:

  • Searching through images that are part of or attached to ticket log records (e.g., screenshots capturing error messages, etc.). This feature is available in the Ticket logs search mode in the top search box.

  • Semantic search on the Home page and in the ALVAO for Teams app of Tickets, Ticket messages, News, Knowledge base articles and Objects based on similar meanings of different words.

    • Enable this feature in Administration - Settings - WebApp

  • Improved search on the Home page and in the ALVAO for Teams app, where only keywords extracted from a user-supplied query are searched in Alvao.

  • ALVAO for Teams - Alvao Bot analyzes the user's intent from the text entered and acts on it.

Technical requirements​

Configuration​

For ALVAO SaaS editions containing this module, no configuration is necessary on your side. The module is configured and ready to use with limited but usually sufficient amount of AI capacity. If the AI capacity included in your ALVAO SaaS subscription proves insufficient, you can use your own Azure AI Vision, and Conversational Language Understanding services. In this case, follow the same procedure as for on-prem deployment.

For on-prem Alvao deployments, create instances of the Azure AI Vision (Computer vision), and Conversational Language Understanding services in your Azure subscription and reference it in Administration - Settings - Web services.