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ALVAO pro týmy

ALVAO pro týmy je doplněk pro tým Microsoft, který vám umožňuje:

  • vytvořit nový tiket v Alvao ze zprávy,
  • pohodlně vyhledávat tikety a další užitečné informace,
  • vložit odkazy na tikety do odesílaných zpráv,
  • přijímat oznámení od Alvao.

ALVAO Bot​

Chatujte s ALVAO Botem v týmech - Chat - ALVAO Bot abyste našli užitečné informace, nebo své problémy vyřešte sami. Napište help pro získání přehledu dostupných možností včetně seznamu tlačítek reprezentujících dlaždice pod vyhledávacím polem hlavní stránka, jako Odeslat nový tiket, Můj majetek, atd.

Type in a phrase you want to search in Alvao, and the bot will reply with a list of found news, knowledge articles, your existing tickets, and services for submitting new tickets. The search works in a similar way as the search on the web application's main page.

By turning on the option user menu (top right) - Settings - View - Send notifications by MS Teams Add-in, the bot will notify you of important events in Alvao straight in the chat.

Additionally, the bot understands the following keywords:

  • config - configuration of the add-in
  • login - user login into Alvao
  • logout - user logout from Alvao

Creating ticket from chat​

  1. In MS Teams chat or a team channel, hover over the message to display commands, click the three-dot button, and select More actions – Create ticket in Alvao.
  2. Fill in the form with additional information.
  3. Submit the dialog and the ticket will be created in Alvao. A new card with details of the ticket will be inserted into the compose message area so you can immediately post it to the chat.

Inserting ticket tile in chat​

  1. In MS Teams, select the Alvao app in the command bar under the message input field.
  2. The add-in will automatically offer you the 5 tickets you last worked with in Alvao.
  3. If you want to search for another ticket type at least part of the ticket name, the ticket number, part of the service name, the requester name, or the solver name in the input line. The add-in will offer you tickets matching the text you entered.
  4. Select the ticket you are looking for from the menu. This will insert a tile representing the ticket into the chat or the team channel. Recipients of the message can navigate to the ticket page in Alvao by clicking on the Show ticket button at the bottom of the tile.
Poznámka

You can also insert the ticket tile into the message text by pasting the url of the ticket page in the Alvao WebApp. The url will automatically change to a tile.

Searching tickets​

  1. In MS Teams, type @alvao in the search bar in the window header.
  2. Enter at least part of the ticket name, ticket number, or other information in the input line of the add-in. The add-in will offer you tickets matching the text you entered.
  3. Click the ticket you are looking for in the menu. The ticket tile will appear below the input line. In the tile, press the Show ticket button. This will display the ticket page in the web browser.
Tip

You can click on the icon in the top right corner to copy the tile to your clipboard and then paste it into a chat message or a team channel.