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Certified applications

Enable extension features in your Alvao by enabling certified applications listed on this page.

tip

To customize certified applications use the ALVAO Asset Management Custom Apps or ALVAO Service Desk Custom Apps module. In addition, the modules allow you to create you own applications and use application templates.

Enabling application​

  1. Go to Administration - Applications.
  2. Select the app you want to enable.
  3. Follow the app's configuration steps mentioned for each app bellow.
  4. Use the Enable command to run it.

If your Alvao server is not connected to the internet and certified applications cannot be imported or updated automatically, you can download them manually and import them using the Import command.

Anonymization Of Deleted Users​

See Anonymization Of Deleted Users.

Object Knowledge Base​

To the Object page, adds the Knowledge base tab displaying knowledge base articles that contain the manufacturer and model of the object.

Configuration steps​

No settings are available.

Object Manufacturer Support​

This application adds the Manufacturer support command to the Object page. The command opens the manufacturer’s web page representing the selected object based on the Manufacturer, and Serial number (or BIOS serial number) object property values. Only manufacturers Dell and Lenovo are supported.

Configuration steps​

No settings are available.

Object Url Commands​

See Object Url Commands.

Ticket Auto Close​

This app automatically closes a resolved ticket after the deadline for the requester to reopen the ticket has passed.

Configuration steps​

No settings are available.

Ticket Create Outlook Mail​

To the Ticket page, adds the Create mail command that creates a new mail message M365 (Outlook).

Configuration steps​

To view the command, the user must be a member of the of the service team of the service.

Ticket Create Outlook Meeting​

To the Ticket page, adds the Create meeting command that creates a new meeting in user's M365 (Outlook) calendar.

Configuration steps​

To view the command, the user must be a member of the of the service team of the service.

Ticket Create Task In To Do​

To the Ticket page, adds the Create task command that creates a new task in MS To Do application.

Configuration steps​

Enable the Administration - Settings - Microsoft Entra ID - Features - Microsoft To-Do feature. To view the command on the ticket page, the user must be a member of the service team of the ticket service and be authenticated by Microsoft Entra ID.

Extension module certified apps​

The following apps are available only with particular extension modules: