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Certified applications

Add extension features to your Alvao by installing certified applications listed on this page.

Tip

To customize certified applications use the ALVAO Asset Management Custom Apps or ALVAO Service Desk Custom Apps module. In addition, they allow you to create you own applications and use application templates.

Installation steps​

  1. Choose an app on this page and download it.
  2. In Administration - Applications, use the Import command to import the downloaded file.
  3. Configure the app according to the app's Configurations steps.
  4. Finally, in Administration - Applications, use the Enable command to allow the application to run.
Varování

Full backward compatibility of applications is not guaranteed. It is possible that when upgrading Alvao to future versions, applications may need to be updated with applications released for the current version of Alvao.

AnonymizationOfDeletedUsers​

See AnonymizationOfDeletedUsers.

AutogeneratedAssetTree​

See AutogeneratedAssetTree.

ObjectCreateMonitors​

See ObjectCreateMonitors.

ObjectKnowledgeBase​

To the Object page, adds the Knowledge base tab displaying knowledge base articles that contain the manufacturer and model of the object.

Configuration steps​

No settings are available.

ObjectManufacturerSupport​

This application adds the Manufacturer support command to the Object page. The command opens the manufacturer’s web page representing the selected object based on the Manufacturer, and Serial number (or BIOS serial number) object property values. Only manufacturers Dell and Lenovo are supported.

Configuration steps​

No settings are available.

TicketAutoClose​

This app automatically closes a resolved ticket after the deadline for the requester to reopen the ticket has passed.

Configuration steps​

No settings are available.

TicketCreateOutlookMail​

To the Ticket page, adds the Create mail command that creates a new mail message M365 (Outlook).

Configuration steps​

To view the command, the user must be a member of the of the service team of the service.

TicketCreateOutlookMeeting​

To the Ticket page, adds the Create meeting command that creates a new meeting in user's M365 (Outlook) calendar.

Configuration steps​

To view the command, the user must be a member of the of the service team of the service.

TicketCreateTaskInToDo​

To the Ticket page, adds the Create task command that creates a new task in MS To Do application.

Configuration steps​

Enable the Administration - Settings - Microsoft Entra ID - Features - Microsoft To-Do feature. To view the command on the ticket page, the user must be a member of the service team of the ticket service and be authenticated by Microsoft Entra ID.

TicketShowLinkDiagram​

To the Ticket page, adds the CMDB diagram tab with the linked objects.

  • Downloads: TicketShowLinkDiagram.xml
  • Requirements: ALVAO Service Desk, ALVAO Asset Management, ALVAO Configuration Management

Configuration steps​

  1. In Administration - Custom fields create a new custom field:
    • Custom field name: Ticket - Show CMDB diagram command
    • Type: bit
    • Table: tHdSectionCust
    • Column: ShowLinkDiagramActive
  2. In Administration - Service Desk - Services, select required services and enable the Edit - Properties - Other - Ticket - Show CMDB diagram command option.

To view the command, the user must be a member of the service team of the ticket service.

Extension module certified apps​

The following apps are available only with particular extension modules: