Release Notes

ALVAO 10.0

Prior to upgrading to a new version, read the Important Warnings chapter. After that, a list of news and changes in the new version follows in the New functionalities and changes chapter. You can find a continuously updated list of released updates at the end of the document.

Important Warnings

This section contains the description of changes in the new product version that may cause certain problems in case of upgrades from legacy versions and/or running the new version. Please read this information carefully before upgrading to the new version.
We also recommend reading the list of known issues in the released versions, see Known problems.

Common for all ALVAO products

• ALVAO WebApp – The .NET version was upgraded to 4.5. Make sure that you have ASP .NET v4.5 or later installed before you perform the upgrade. You will also need to install a new version of Web.config. This means that prior to upgrading, you will have to move your current version of the file from the installation folder to another folder and then you only transfer the custom settings after the upgrade is completed. (T68458ALVAO)

ALVAO Asset Management

• AM – Overview of licenses and installations / SAM Manager report – when filtering by Cost center, the number of licenses does not include unassigned licenses registered without a Cost center. (T51091ALVAO)

ALVAO Service Desk

• SD – a license per solver check added. Services with an unlimited number of requesters (i.e. services in which the Guest has the SLA) now require a license per solver. For more information please refer to the License Agreement. If during upgrade an alert of exceeding the number of licenses appears, please check the usage of Service Desk licenses per user. (T62508ALVAO)
• SD WebApp – the Custom form definitions have changed. When upgrading, the custom forms must be edited according to the instructions so that the forms are displayed properly. (T56374ALVAO)
• SD – Write / New / New linked request – the Service field – if the user does not enter the service name he/she is looking for, he/she will be shown only services for which he/she has the operator, solver, or manager role and where the selected requester has SLA. This also applies to the Service field of the form for moving a request to another service. (T63340ALVAO)
• SD WebApp/Console – New / Write / Edit request / Custom form – the Device field – the user can only select the devices that he/she is authorized to see or the assets assigned to the current requester. Computer components and Computer Set type objects cannot be selected. (T59854ALVAO)
• SD Console – Request/Template – Edit – the Device field – Select from tree – the objects tree only displays devices that the logged-in user is authorized to see in the tree. (T62279ALVAO)
• SD – the Device field – the definition of the default function ftDeviceSearch has been changed. The custom function ftDeviceSearch_Custom is no longer supported. Now it is necessary to create a function called ftDeviceSearch_Custom2 which will have the same definition as ftDeviceSearch. (T59854ALVAO)
• SD WebApp – Person selection – the definition of the default procedure spPersonSearch has been changed. The custom function spPersonSearch_Custom is no longer supported. Now it is necessary to create a function called spPersonSearch_Custom2 which will have the same definition as spPersonSearch. (T63881ALVAO)
• SD – Request priorities are no longer defined in the tHdTicketPriority table. The existing custom values of the Priority field remain unchanged. (T63243ALVAO)
• SD – The system processes Service request and Request for change were renamed to correspond to the ITIL terminology. They were renamed in the following languages: Czech, Polish, Slovak. (T45272ALVAO)

ALVAO Monitoring

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New functionalities and changes

Common for all ALVAO products

• ALVAO – Console – Tables – when moving a column with the mouse, the table moves automatically so that the column can be placed in a position outside the view. (T66107ALVAO)
• ALVAO – ImportAD – importing members of groups from other trusted domains is now supported. (T59893ALVAO)
• Admin – password rules settings. (T57508ALVAO)
• ALVAO WebApp – Sign in – ALVAO WebApp is protected against password-guessing attack. This protection can be strengthened by enabling CAPTCHA. (T57507ALVAO)
• ALVAO WebApp – Sign in – it is possible to set the length of the period of inactivity after which the user will be automatically signed out. (T57509ALVAO)
• ALVAO WebApp – Requests – Requests/objects/people/organizations found – if the table is short, the detail of the record will appear under the last row of the results table. (T58719ALVAO)
• Admin – Manage – Languages – Export – translations that are to be added or updated are highlighted in the exported file. (T63902ALVAO)
• Admin – Manage – Languages – Import – it is now checked whether any of the original texts to be translated have changed. (T62144ALVAO)
• Admin – Manage – Languages – the ALVAO system language is always included in the menu of preferred languages. (T65670ALVAO)
• Admin – Manage – Languages – texts in the ALVAO system language are not exported to the translation workbook as columns for translation, but only as original texts. (T65670ALVAO)
• The terms Integrated logon or Integrated security have been replaced with Integrated authentication. (T59821ALVAO)
• Admin – the names of dialogs for global settings of ALVAO applications have been unified. (T58925ALVAO)

ALVAO Asset Management

• AM – Property definition – Number data type – it is possible to create and work with Number type properties (decimal numbers). The existing properties can be converted between the Number and Text data types. (T58651ALVAO)
• AM – a new property, Person responsible for asset, allows to keep track of who is responsible for the jointly used asset, e.g. the asset in the department under the responsibility of the department manager. (T54541ALVAO)
• AM – The properties Person responsible for software and User have new icons. (T65236ALVAO)
• AM Console – searching in the tree is now faster. (T65402ALVAO)
• AM – Detection of monitors – all monitors connected to a computer are detected and also created as objects in the tree. (T58668ALVAO)
• AM – Detection of monitors – all displays of notebooks and connected projectors are detected, but they are not created as objects in the tree. (T58668ALVAO)
• AM – Detection of monitors via MS SCCM – information about monitors are taken from the new WMI classes. Refer to the settings for more information. (T62825ALVAO)
• AM – Detection – detections containing data older than those currently registered are not loaded and thus do not replace newer data. (T57841ALVAO)
• AM Console – Detection – the Detect again command has been renamed to Detect. The command does not delete the details of selected detections but plans new ones. (T32224ALVAO)
• AM Console – Overview of licenses and installations – Bottom table – a new column called Record kind added. This column can be used to better distinguish and, if necessary, filter by individual types of records. (T57842ALVAO)
• AM Console/WebApp – Software – a new column called Operating system added. This column can be used to distinguish and, if necessary, filter operating systems. (T57842ALVAO, T67700ALVAO)
• AM Console/WebApp – Software – the License assigned without reason record type now uses the standard License icon. (T57842ALVAO, T67700ALVAO)
• AM Console/WebApp – Software – the name of the Product and Operating system record types has been changed to Installation. The icon has also been adapted accordingly. (T57842ALVAO, T67700ALVAO)
• AM Console – Overview of licenses and installations – Bottom table – the icon in the Object column now shows the real object icon. (T57842ALVAO)
• AM Console – Overview of licenses and installations – Bottom table – the Installation view has been added. Only installation records are shown here. (T57842ALVAO)
• AM Console – License Registry – when the License Registry is opened from the AM Console main menu, the filter is not preset to the currently selected computer or user. (T63393ALVAO)
• AM – Print reports – Entrusted property list – serves as a list of assets assigned to the user. As opposed to the Internal cumulative handover protocol, it is not required to specify the person handing over and the recipient and no document is created. (T63126ALVAO)
• AM – SQL queries – in the Query.Computer, Query.Node, and Query.User views, the data types of the object properties columns correspond to the property types. After changing the data type of any property it is necessary to refresh data for reports. (T58651ALVAO)
• AM – Data analysis – the workbook is also available in English. (T54474ALVAO)
• ALVAO SAM Assistant – the SAM Manager Report has been renamed and is also available in English. (T54911ALVAO)
• AM – Internal handover protocol, cumulative – the link to the Labor Code has been updated. (T60394ALVAO)
• AM Collector – Settings – the check box Use the same database connection as used by the Console has been deleted. (T58441ALVAO)

ALVAO Service Desk

Batch operations

• SD WebApp – Requests – Assign to solver / Assign to me / Return to operator – the commands can be executed in batch mode over multiple requests. (T59951ALVAO)
• SD WebApp – Requests – Resolve/Reopen – the commands can be executed in batch mode over multiple requests. (T59935ALVAO)
• SD WebApp – Requests – Due date – the command can be executed in batch mode over multiple requests. (T59952ALVAO)
• SD WebApp – Requests – Send message / Note – the commands can be executed in batch mode over multiple requests. (T59955ALVAO)
• SD WebApp – Requests – Move to another service – the command can be executed in batch mode over multiple requests. (T59953ALVAO)
• SD WebApp – Requests – Edit – the command can be executed in batch mode over multiple requests. (T59933ALVAO)

New / Write request

• SD – New / Write request – the Service field – when creating a new request, service operators can select a service from the service tree. (T63757ALVAO)
• SD Console – New request – it is no longer necessary to sign in to ALVAO WebApp. When the form is displayed, the user will be signed in automatically under the account of the user signed in to the SD Console. (T66262ALVAO)
• SD WebApp – Write request – the Custom New Request Form is displayed immediately after a service is selected; it is not necessary to click on the Open form button. (T56374ALVAO)
• SD – New / Write request – the Device field – when creating a new request, service operators can select a device from the objects tree. (T62279ALVAO)
• SD WebApp – New / Write / Edit request / Custom form – the Device field – object icons are shown in the menu. (T59854ALVAO)
• SD WebApp – New / Write request – the Device field – the Show all devices check box has been canceled. (T59854ALVAO)
• SD WebApp/Console – New / Write / Edit request / Custom form – the Device field – you can search in the list by entering the path in the tree or the object kind. (T59854ALVAO)
• SD WebApp/Console – New / Write / Edit request / Custom form – the Device field – only assets assigned to the requester can be selected from the list. When searching in the list, the user can also select objects that he/she is authorized to see. (T59854ALVAO)
• SD – New request (Console) / Write request (WebApp) – the option Assign to solver is disabled by default even for solvers for the service. (T53924ALVAO)
• SD WebApp – Person selection – the following items have been added to autocomplete suggestions: department, office, personal number, organization, office phone, and cell phone. (T63881ALVAO)
• SD WebApp – Write / New linked request – the descriptions of the Service and SLA fields are collapsed into one row by default to make the form simpler. (T66263ALVAO)
• SD WebApp – Write / New linked / Edit request – the descriptions of custom items are not displayed by default. You can use the question mark button to display the descriptions. (T66263ALVAO)
• SD – New / Write / New linked request – the Service field – the autocompletion feature for services can be edited using the database function ftHdSectionForRequesterSearch. (T63340ALVAO)

Approving

• SD – Approval schemes – the requester step can be added to the scheme. (T63883ALVAO)
• SD – Approving – the subject of the notifications of requests received for approval contains the following text for better clarity: "For approval". (T65096ALVAO)
• SD – Approval schemes – automatic approval by requester can be disabled. (T63883ALVAO)
• SD – Approving – a record of automatic approval of the step by the requester is saved to the log. (T63883ALVAO)
• SD – Approving – Custom form – it is possible to use custom forms for request approval/rejection in individual steps of the approval schemes. (T62523ALVAO)
• SD Console – Requests – Delete – pending approval is automatically canceled for deleted requests. (T64010ALVAO)

Multi-language ability

• SD – the processes of the services can be localized into any language. A signed-in user will see the process name, the statuses and descriptions of the requests, and the instructions for solvers in his/her preferred language. (T59959ALVAO)
• SD – a signed-in user will see the name and description of a service in his/her preferred language if the corresponding translations are available. (T63238ALVAO)
• SD – the SLA can be localized into any language. The signed in user will see the SLA and description in his/her preferred language. (T59959ALVAO)
• SD – the Custom items of the request can be localized into any language. A signed-in user will see the names and descriptions of custom values as well as the values of items from the value list in his/her preferred language. (T59961ALVAO)
• SD – a signed-in user will see the values of the Priority field in his/her preferred language. (T63243ALVAO)
• SD – custom notifications for requesters can be localized into any language. A requester will receive notifications in his/her preferred language. (T59963ALVAO)
• SD – Request – Communication/Log – the events related to operations performed by the solver team are generated in the language of service. (T58934ALVAO)
• SD – Request – Communication/Log – the events related to approval results are displayed in the user's preferred language. (T63761ALVAO)
• SD – Request – Communication/Log – the events related to the start of the approval process are displayed in the user's preferred language. (T63758ALVAO)
• SD – Request – Log – the events related to the changes of request items are displayed in the user's preferred language. (T63758ALVAO)
• SD – Request – Log – the events related to the adding or removal of links are displayed in the user's preferred language. (T63759ALVAO)
• SD – Request – Links – the types of links are displayed in the user's preferred language. (T62357ALVAO)
• SD – Request/Requests – Current target – the values First response and Resolution are displayed in the user's preferred language. (T63245ALVAO)
• SD – Data analysis – the workbook is also available in English. (T54474ALVAO)
• ALVAO ISO 20000 Reporting – the reports have been renamed and are also available in English. (T54911ALVAO)

SD WebApp

• SD WebApp – a new page called Log, containing a list of events like the Log in the SD Console. (T59542ALVAO)
• SD WebApp – Request – the command Merge requests from SD Console has been added. (T59850ALVAO)
• SD WebApp – Request – Edit (individually or in batch) – the Device field – it is possible to select devices from the objects tree. (T62279ALVAO)
• SD WebApp – Request – Move to another service – the Service field – it is possible to select services from the tree. (T63757ALVAO)
• SD WebApp – Mixed mode authentication offers integrated authentication to computers from the domain only. (T66677ALVAO)
• SD WebApp – ALVAO Standard HW/SW Request Forms – an option has been added: customize list of devices according to user group. (T62118ALVAO)
• SD WebApp – Request – Resolve – it is possible to attach an article from the knowledge base to a message for requester directly using the editor. (T63425ALVAO)
• SD WebApp – Attachment – it is possible to disable a certain type of attachments. (T48416ALVAO)
• SD WebApp – the Show all services option on the Move to another service form has been canceled. (T53371ALVAO)
• SD WebApp – Edit – it is possible to change the requester for a request or to edit the requester's contact information. (T59831ALVAO)
• WebApp – Settings – highlighting unread requests and creating a backup of settings added. (T59852ALVAO)
• SD WebApp – Request – the Assign to me command is displayed in the main menu for requests without a solver. (T52581ALVAO)
• SD WebApp – Request – the Assign to solver command is displayed in the main menu for users who are request solvers or operators for the service if the request has no solver. (T52581ALVAO)
• WebApp – HTML Editor – a button for expanding the editor has been added. (T63404ALVAO)
• WebApp – HTML Editor – enables horizontal expanding. (T60448ALVAO)
• WebApp – HTML Editor – the appearance of the formatted text field has been improved. (T59222ALVAO)
• SD WebApp – Service Catalog – New request – the requester can see the Device field on the form. (T64456ALVAO)
• SD WebApp – Requests – a request can be opened in a new browser tab using a common link. (T66260ALVAO)
• SD WebApp – Requests – a request can be opened in a new window using a common link on mobile devices and in Outlook Add-in. (T67979ALVAO)
• SD WebApp – Request/Requests – Edit – the requester is filled in on the form even if he/she has been deleted, hidden, or blocked. If Unregistered user is not selected, the Requester field is required. The Name and surname field is required. (T66030ALVAO)
• SD WebApp – Team Administration – New user / Edit user – the User name field is required. (T66140ALVAO)
• SD WebApp – Request – Communication – a requester who has no other role on the service will only see commands for events that are relevant to his/her communication with the solver. He/she will not see the Reply to all and Forward commands. (T54185ALVAO)
• SD WebApp – Request – Communication – a requester who has no other role on the service will see the Edit command for his/her messages only if he/she is a member of the People reporting time group and thus can report his/her time spent with the message. (T54185ALVAO)

Other

• SD – Licenses – it is possible to combine user and solver licenses. For more information please refer to Service Desk License. (T62508ALVAO)
• SD – Request – Communication/Log – when an event is expanded, the event/message text is displayed with its original formatting including images in the text. (T48877ALVAO)
• SD – Request – Communication/Log – when an event is expanded, previews of image attachments are shown. (T44415ALVAO)
• SD – Request detail – Communication/Log – for better clarity, images in the texts of messages/events are not shown as attachments in the request detail. (T66501ALVAO)
• Admin – Services – the services can be copied including their subtree. (T66234ALVAO)
• Admin – Services – Permissions – permissions can be copied from another service, also in batch into multiple services. (T66234ALVAO)
• Admin – Services – SLA – SLAs can be copied from another service, also in batch into multiple services. (T66234ALVAO)
• SD MR – automatic replies from the requester (e.g. Out of Office) do not open resolved requests and stop the waiting for requester any more. (T59826ALVAO)
• SD – Search in requests / Add link – requests can be searched by tag and by full name including tag. (T40888ALVAO)
• SD – Request – Log – events such as alerts or notifications of request assignment are now displayed differently. (T59315ALVAO)
• SD – Automatic actions triggered by request events – they can be performed even after the event has been created, edited, and deleted from the request log. (T58653ALVAO)
• SD – Automatic actions triggered by request events – the IAutoAction interface has been replaced with the ITicketAutoAction interface. (T58653ALVAO)
• SD – Custom program extensions– custom commands can also be added to the main menu of the WebApp and Service Desk Console applications. (T58663ALVAO)
• SD – Request – Internal target – if the request status changes to Closed, the Internal target set will be automatically canceled. (T61327ALVAO)
• SD – Requests – Assign to me – a confirmation dialog appears before a batch action is performed. (T62962ALVAO)
• SD – Request – Assign to solver – the absence, total number of requests assigned, and number of overdue requests are displayed for individual solvers. (T63776ALVAO)
• SD Console – only permitted attachment types can be opened by clicking or double-clicking. Other attachments are downloaded. The list of permitted attachment types can be edited. (T59137ALVAO)
• SD Console – Load messages from Outlook – a created request is not automatically assigned to a user for resolving. (T63777ALVAO)
• SD Console – Request – Edit – the requester is filled in on the form even if he/she has been deleted, hidden, or blocked. The Name and surname field is required. (T66030ALVAO)
• SD – Merge requests – requests with a custom workflow can also be merged. (T64218ALVAO)
• SD – resolving a request is considered meeting the first response within the SLA. (T63794ALVAO)
• ALVAO Satisfaction Feedback – if anonymous access is allowed for the survey, users who are not signed in will be redirected to a public thank you page after sending the survey. (T64271ALVAO)
• SD – Request – Communication – shortening replies when they are viewed also works for messages sent from MS Outlook. (T41899ALVAO)
• SD – Person – Substitute – the substitute must have his/her user name filled in. (T66139ALVAO)
• SD – Request – Send message / Resolve – Insert article from the knowledge base – only articles for the service of the given request are offered. (T57326ALVAO)
• OA – New request from report – when a request is created, its detail is shown in the OA panel. (T66503ALVAO)
• OA – New request from report – a created request is not automatically assigned to a user for resolving. (T63777ALVAO)
• Admin – SLA – Alert sending rule – Send alert – Individually and immediately – it is now checked every 15 minutes if the conditions for sending an alert have been met. In previous versions it was checked every 5 minutes. (T69572ALVAO)

ALVAO Monitoring

• MON Agent – the Agent only collects data necessary for the given monitoring mode. (T58670ALVAO)

Removed problems

• T42651ALVAO AM Console – Detection – the Detect command creates requests for detection even if requests not completed exist
• T50759ALVAO AM – SW samples library – when the library is updated, parts of the packages are not removed
• T51945ALVAO SD Console – List of requests – if automatic recovery is set in the list, error messages appear after each recovery if the DB connection is lost
• T57814ALVAO AM Console – if the window size is reduced, the information about the signed-in user, the database, and the Grid status are not visible
• T59849ALVAO ImportAD – loading group members from trusted domains does not work
• T60248ALVAO MON Server – The applications are sometimes difficult to recognize
• T60720ALVAO AM – Move object – after an object is moved, a non-existent inherited property is displayed for the object
• T61824ALVAO AM – Detection – if there are newer detections with an error, older completed detections are not evaluated according to the new library
• T61886ALVAO SD – HTML editor (formatting) – problems with usage
• T62641ALVAO AM – Print reports – Internal handover protocol, differential – all software – unnecessary space before commas separating the software list
• T62720ALVAO OA – New request from report – the request is handed over to the recording person for solution, but its status is not changed to Solution
• T62797ALVAO AM Console – Print – Handover protocols – after a protocol is selected, it takes long before the dialog appears where you can set the person handing over and the recipient
• T62921ALVAO SD Console – New request – when a new user signs in, the form still opens under the original one
• T63134ALVAO AM Console – Software detection – when the detection is loaded, the status The Registry has been updated automatically according to software detection appears, even though no update occurred
• T63140ALVAO AM Console – Property definition – New – when a new property is created, it is sometimes not possible to select a data type
• T63257ALVAO SD – Resolved notification – the due date for reopening is difficult to fill in and is taken into account by MR anyway
• T63529ALVAO AM Console – Software – Products – New – duplicate items in the Name field
• T64044ALVAO AM – New computer – the dialog requires the network name even if a numeric sequence is set for object kinds
• T64339ALVAO AM Console – Uniqueness violation – a violation is also reported for inherited properties
• T64347ALVAO AM – Detection via SCCM – SW detection is not planned
• T64363ALVAO AM Console – Move – disposed assets cannot be moved using DnD, but can be moved using the dialog
• T64449ALVAO AM Console – Stocktaking – a change of the Stocktaking date property is not recorded in the object log
• T64462ALVAO AM Console – Objects – Unify objects – does not unify objects in Object samples
• T65016ALVAO AM Console – Objects – Edit – the Property field can be typed in but no autocomplete suggestions are offered
• T65018ALVAO AM Console – Print handover protocol – the Signing Method field can be typed in
• T65149ALVAO SD Console – Load messages from MS Outlook – does not load the e-mail addresses of recipients into the Copy field
• T65178ALVAO AM – License – Assign automatically – the number allowed for a license may be exceeded
• T65252ALVAO AM Console – New property / edit value – after pressing ENTER, the value typed may disappear
• T65357ALVAO Admin – AM – Settings – Detection – Set – the Help link for the Scope and Detection method tabs leads to a non-existent URL
• T65385ALVAO AM Console – When emptying the recycle bin, the following error message appears: "The DELETE statement conflicted with REFERENCE constraint FK_LicHistItemAssign_SrcNodeId..."
• T65398ALVAO AM Console – Tree – Find – searching takes long when permissions are enabled in the tree
• T65642ALVAO AM Console – Property definition – the static value list is also saved into the property selected in the Use value list of a different property field
• T65697ALVAO AM Console – Log – the text of the license removal record is Assigned
• T65801ALVAO SD Console – Requests – error 0x800A0BCD (the BOF or EOF flag is True ...)
• T65869ALVAO SD WebApp – Editor for formatted text – multiple insertion of images from the clipboard (Firefox)
• T65977ALVAO SD Console – Request – Delete – if a request is deleted permanently, the "Query timeout expired" error message appears
• T65996ALVAO SD – Request – Edit – Change SLA – incorrect calculation of the first response due date
• T66007ALVAO AM Console – a detection request cannot be created manually and the Collector does not plan detections
• T66109ALVAO SD WebApp – Service Catalog – slow response when browsing the service catalog
• T66128ALVAO SD – Request – Move to another service – the SLA is changed to default in the target service even though the requester has his/her current SLA in the target service
• T66459ALVAO AM Console – Print – printing ends up with the "XSL language buffer overflow" error
• T67048ALVAO AM Console – Software – Cover by license – if a product is uninstalled, the license covering is not canceled
• T67452ALVAO ALVAO – ImportUsersCSV – error message "Invalid column name 'bPersonBehaviorId'"
• T67822ALVAO SD – Request log – multiple displays of the record on running approval
• T68006ALVAO ImportUtil – if a check ends up with an error, the import waits until a key is pressed
• T68321ALVAO SD – rules for incoming messages – approving is not initiated after moving to the service
• T68480ALVAO AM – License – Assign automatically – licenses are not assigned if the filter is of the type "property is not equal to value"
• T68492ALVAO AM Console – Internal handover protocol – the object name in the tree is generated in the User property of the person handing over / recipient
• T68605ALVAO ALVAO – ImportAD – also imports users from outside the imported OU who had the OU group set as their primary group
• T68730ALVAO AM Console – Objects – Edit – a change of the computer type does not change the computer icon
• T69519ALVAO SD WebApp – Request – Links – an error message appears when displaying the Internal target and Internal target (due date) columns
• T69568ALVAO SD WebApp – If the creating event is edited by a requester who does not belong to the solver team of the request's service, the message text will be deleted

Updates released

10.0.1188 – FIX1

Changes:

• AM – Handover protocols – Internal handover protocol, differential – the appearance of the list of transferred assets has been simplified to match the appearance of the cumulative protocol. The original protocol has been kept under the name "Internal handover protocol, differential – licensed software" (T65377ALVAO)

Removed issues:

• T69329ALVAO AM Console – Objects – Path in the tree – some objects have no value in the column
• T69903ALVAO AM Console – New computer – a computer which is in a template without a computer set will be created with a wrong name and the tree will not be restored
• T69907ALVAO AM Console – Objects – Move – if objects of different kinds are moved, the application does not ask whether or not move computers including computer sets
• T70245ALVAO AM Console – Properties – the value of a unique property entered with a space at the end cannot be corrected
• T70491ALVAO AM Console – "Date" type property – when a value is modified or deleted, an invalid value of "-1. -1. -001" is saved into the database
• T70516ALVAO AM Console – Search the tree – also finds objects that should not be found
• T70535ALVAO SD WA – Request – Communication – if an event is edited by a reader on the service who has no other role, no changes are saved

10.0.1242 – FIX2

Important warnings:

• ALVAO Monitoring Portal - You need to install a new version of Web.config, so before you upgrade, move your current version of the file from the installation folder to another location, and only upgrade your own settings after upgrading.

Changes:

• Localization to Germen, Polish and Slovak was added.

Removed issues:

• T70195ALVAO AM Console - License - Delete - the license that was upgraded can not be removed
• T70618ALVAO AM WA - Software - Extended view - does not display exclamation point and error message
• T70690ALVAO MON Portal - endless analysis uploading when changing bookmarks or filter settings
• T70839ALVAO ImportAD - does not load and update managers profiles.
• T70867ALVAO SD WA - New request from custom form - automatic action triggered by event ends with an error
• T70956ALVAO ImportAD - import with /usermap parameter in fields "PersonalNumber" or "Company" ends with an error
• T70996ALVAO AM Console - Propreties - when value of proprety "Cost centre" is eddited an error is displayed "All queries combined using UNION..."
• T71093ALVAO SD WA - Write a request - an image in user signature is not entered into solver message
• T71273ALVAO ImportAD - when the value of the inherited property is changed, the value is not changed in the underlying objects that inherit the property
• T71417ALVAO AM Console - Objects - Columns settingd - if the focus in the filter and clicks on the last row of the table the console falls
• T71527ALVAO AM - SW Detection - Agent/without Agent method - for Windows OS is not detected in version a number "Build"

10.0.1300 – FIX3

Removed issues:

• T71501ALVAO ALVAO Dashboard - resolved requests that are not closed are displayed for a requester with expired due date
• T71665ALVAO SD Console - Batch operation - Assign to me - invalid custom automatic actions
• T71875ALVAO SD Console - Approving - automatic approval by requester is executed even though a requester is not shown in the approving step of the scheme
• T71969ALVAO AM Console - Log - New note - texts of removed notes are offered in subject field
• T71974ALVAO SD WA - Table - restore view settings - an error 500 is displayed
• T72027ALVAO Import AD - if all managers of users are out of the imported AD branch, the import ends with an error "incorect syntax near the keyword create"
• T72775ALVAO SD WA - error "404 not found" for any action

10.0.1356 - FIX4

Removed issues:

• T71967ALVAO AM Console - Propreties - if the property value is edited and switches to another window and back, it will lose the value
• T72484ALVAO SD MR - License request conversion - SQL Timeout
• T72529ALVAO OA - Batch operations with requests do not work
• T72563ALVAO SD WA - Knowledge base - intext images are not displayed
• T72590ALVAO SD WA - Request - Edit - a status can not changed if state names are displayed in other language than in the ALVAO system language
• T72735ALVAO AM Console - Repair database - "Violation of PRIMARY KEY constraint" error message is displayed when using the command
• T73014ALVAO SD WA - New linked request - Custom form - does not create a link to a request for users with a different preferred language than the system language
• T73063ALVAO AM Console - Stocktaking - Transfer assets to... - an errror COM
• T73223ALVAO SD MR - Loading messages via Exchange Web Service - repeatedly creating requests from a referral message
• T73250ALVAO AM - Detection - Find matching computers - a duplicate computer is not displayed if the computer is out of the computer set
• T73289ALVAO ImportAD - SID attributes are not imported correctly
• T73315ALVAO ALVAO - ImportAD - "The number of row value expressions in the INSERT statement exceeds the maximum allowed number of 1000 row values" error message

10.0.2057 SP1

New functionalities and changes:

• SD – The absence of users can be set using a time interval; the beginning of the interval can lie in the future. (T68993ALVAO)
• Admin – Users – The "Out of Office" column was replaced with the "Presence" column. Furthermore, columns "Out of office from" and "Out of office until" have been added. (T68993ALVAO)
• Admin – Users – Person – the General tab – the Out of office option has been replaced with the Set as Out of office command. (T68993ALVAO)
• SD – Approving – for every approval scheme it can be set whether or not the steps whose approver already approved the request in one of the previous steps should be automatically considered approved. (T68981ALVAO)

Removed issues:

• T70118ALVAO AM - Electronic handover forms - if the option "generate a new document" is off, the option "over web" is still available
• T70866ALVAO SD Console - Request - Edit - BIT type custom item change is not record to the Log
• T72164ALVAO SD WA - Request - Event - Delete - if the event has multiple attachments, deleting will terminate with an error
• T72615ALVAO MON Portal - Analysis - Active windows - an application error when changing the filter and sort by any column changes
• T72941ALVAO AM Console - License - license allocation is not recorded to the Log of the object, nor the license
• T72963ALVAO SD - Request - Log - the approval start record may appear multiple times
• T73036ALVAO SD Console - Request - some of request commands are not active during the work in the request's log
• T73101ALVAO SD Console - Send message - incorrect status field display
• T73405ALVAO SD WA - Move to another service/Resolve/Assign to solver/... - if a user has a picture in the signature and he deletes the entire text of the message before sending, an error 500 is diplayed 
• T73573ALVAO SD WA - New request - if Impact and Urgency is set in the service process, SLA is not set and new request can not create
• T73825ALVAO SD MR - the service crashes, if the service can not connect to database 
• T73830ALVAO AM Console - Tools - Database - Repair database - duplication of inherited propreties are not removed
• T73929ALVAO SD WA - Request - Edit - the Related organization field appears on the form even though the item is not set to the process

10.0.2109 - SP1 FIX5

Changes:

• AM Console – Electronic handover forms – you can not edit protocol's attachments signed over Web. If you need to edit a protocol's attachment, void the protocol and issue it again or change the signing method. (T74052ALVAO)
• AM Console – Electronic handover forms – the signing method can not be changed to Over Web. (T74052ALVAO)

Removed issues:

• T73315ALVAO ALVAO - ImportAD - "The number of row value expressions in the INSERT statement exceeds the maximum allowed number of 1000 row values" error
• T74196ALVAO AM Console - Tree - Find - the found object is duplicated as a result
• T74198ALVAO AM WA - My Asset - Search in objects - the result also displays objects with inherited property and value
• T74277ALVAO SD Console - Request - Assign to me - request status is changed to Solving even the user does not have the right assign the request
• T74331ALVAO SD Console - BOF or EOF error when you click on a list of requests
• T74573ALVAO AM - Software - Assign license - it offers a completely invalid floating license
• T74583ALVAO SD MR - EWS message loading - intext images in messages sent from Outlook are wrongly loaded.
• T75042ALVAO AM - Detection SW - if the Autonomous Agent has already sent a new detection, changes will not posted after a new library evaluation
• T75105ALVAO AM - Query.Node - the column UserNodeId does not return the NodeId of the user who has the property assigned to use correctly
• T75107ALVAO AM Console - Software - Record installation - the left tables in the guide do not remember the settings
• T75200ALVAO SD Console - Request - Log - when the database is switched, events and portraits from the previous database are displayed
• T75345ALVAO AM Console - Objects - when moving computers from Recycle bin, an "Incorrect syntax near')'error appears
• T75362ALVAO AM Collector - Settings - the DB connection timeout value is not applied for detection evalution

10.0.2161 - SP1 FIX6

Removed issues:

• T74846ALVAO AM - Detection SW - some applications installed with the .NET "Clic-once" installer are not detected during "normal" detection
• T75600ALVAO AM Console - Objects - when a new computer is created, his path in the tree is not correctly displayed
• T75679ALVAO SD - Multi-Language Environment - the Request List - values of text custom items with a list of values are displayed in the system default language
• T75703ALVAO AM Console - Objects- Load XML - an error "INSERT statament conflicted ... FK_tblProperty_NodeIdValue"
• T75731ALVAO AM Console - Objects - Load XML - property values are not loaded
• T75777ALVAO AM Console - Tree - Object - Edit - changing the type of object takes a long time
• T75811ALVAO SD Console - Request - Log - long responses
• T75843ALVAO SD WA - New linked request - en error 500 when sending the form
• T75860ALVAO SD Console - frequent deadlocks when solving/reopening a request
• T76090ALVAO SD Console - Custom commands - BOF or EOF error if any request is selected
• T76178ALVAO AM - Detection HW - "subquery returned more than 1 value..." error when loading the detection
• T76209ALVAO SD WA - Record/Edit request - The Device Field - an error 500 if user type object is searched for

10.0.2221 - SP1 FIX7

Removed issues:

• T75673ALVAO AM - Unrecognized entries - Send for Recognition - unrecognized entries are not send
• T75762ALVAO AM Console - Objects tree - Edit - if object kind is changed, propeties flags are not unify
• T76237ALVAO SD WA - Items with the dial and with the option to enter own text - choice from the autocomplete suggestions works badly in IE11
• T76305ALVAO AM Console - Software - License - Assign license... - when there is a floating license, nothing is shown in the "Free licenses" column
• T76324ALVAO AM Console - License Registry - INT custom item with the dial - it is not possible to select a value from the dial
• T76347ALVAO ALVAO SAM Assistant - AM Collector - sending notifications timeout
• T76612ALVAO AM - Vlastnosti - inherited properties are duplicated
• T76655ALVAO SD - Record request - The Service field - the service tree view takes more than 10 seconds
• T76732ALVAO AM - Admin - User/Group - Objects security - when a user with "AM Administrator" role has enable the "Use permissions in the Object Tree" option, he see nothing in the "choose the object" window
• T76772ALVAO AM - Detekce HW - some of the projectors are detected as monitors
• T76871ALVAO SD Console - Loading messages from MS Outlook - two e-mails in the sender field when reply-to is filled
• T77056ALVAO ImportAD - "cannot insert value NULL into column 'Member'" error
• T77090ALVAO SD MR - does not send messages, an error "A device attached to the system is not functioning"
• T77142ALVAO AM - ImportUtil - utility is slow when using "keyfields" switch
• T77236ALVAO SD WA - Request - Assign to solver - can not be assign if the user has a different preferred language than the system language and request statuses are translated
• T77261ALVAO AM Console - Print - printing of internal handover protocol over VPN could be slow
• T77345ALVAO AM - Detekce HW - 2 computers are visible in the detection detail
• T77484ALVAO SD Console - Edit request - display the window takes a long time

10.0.2274 - SP1 FIX8

Removed issues:

• T77844ALVAO SD Console - Request - small log (down on the left) - commands from the context menu are triggered above the request table
• T77877ALVAO ImportAD - ends with "Error getting AD prop syntax"
• T77972ALVAO AM Console - Object Security - command "Insert" (Ctrl+V) allows to insert a new object even the selected object has not allowed the right to "Create any objects"
• T78176ALVAO ImportAD - reports an error "Timeout expired"

10.0.2324 - SP1 FIX9

Removed issues:

• T50505ALVAO SD, AM Console - if the number of users in the SD is exceeded, the application can not be started
• T50845ALVAO AM - Detection SW - nonsense detection status "waiting for the detection evaluation" if HW discrepancy compared to registry is find out during detection loading
• T50958ALVAO SD WA - Request approval/rejection - user with a reader role only can not approve/reject a request
• T51219ALVAO SD WA - Knowledge Base - old article's attachments are not shown after an upgrade from 8.0
• T76511ALVAO AM Console - Software - Products - Edit - in a "Edition" and "Platform" field is a same value as a value in a "Version" field
• T77097ALVAO AM Collector - if a request for immediate detection exists, collector does not load files from a folder even it does not detect (number of detections = 0)
• T78468ALVAO ImportAD - if a group in AD does not have any members, it is not deleted from Admin
• T78552ALVAO ImportAD - if any other manager is not in a AD imported part, a manager is not deleted
• T78597ALVAO ImportAD - if managers are outside of a AD imported part, managers are not set
• T79155ALVAO ALVAO - ImportAD - when attribute "objectGUID" is imported to AM, its value is set to value of "System.Byte[]" property

10.0.2376 - SP1 FIX10

Removed issues:

• T79735ALVAO Import AD - an error: "Cannot resolve the collation conflict between X and Y"
• T79818ALVAO AM Console - License Registry - buttons [...] do not set a user/computer/product

10.0.2430 - SP1 FIX11

Removed issues:

• T80180ALVAO AM Console - Print - printing the internal handover protocol with "history" tag takes long time and loads the database
• T80476ALVAO AM Console - License Registry - Edit - senseless button "/"
• T80527ALVAO AM Collector - Automatic License Assigning can timeout
• T80729ALVAO AM - Sofware - License - Assign automatically - license overdraft

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