Release Notes

ALVAO 8.2

Prior to upgrade to a new version, read the Important Warnings chapter. After that, the list of news and changes in the new version follows in the "New functionalities and changes" chapter. You can find the continuously updated list of released updates at the end of the document.

Important Warnings

This section contains the description of changes in the new product version that may cause certain problems in case of upgrades from legacy versions and/or running the new version. Please read this information carefully before upgrading to the new version.
We also recommend reading the list of known issues in the released versions, see Known Issues.

Common for all ALVAO products

• ALVAO WebApp – LDAP server and default domain settings – the settings are moved from the Web.config file to the database and it isn't transferred automatically during the upgrade. Set these values again in the ALVAO Admin – Manage – Settings on the Active Directory tab. (T50053ALVAO)
• ALVAO WebApp – Logging into the application – users who have been imported into ALVAO from the Active Directory (AD) log in during the form authentication only using the password from AD and can no longer use the password saved in ALVAO. (T50053ALVAO)
• Admin, AM/SD Console – Logging into the application – only users loaded from AD can log in by integrated authentication (i.e. automatically without entering id and password). During the login also the AD user account SID is checked. (T50053ALVAO)

ALVAO Asset Management

• AM – Object security – behavior of the authorization to "Move" has been changed. Meaning of the authorization to "Insert objects" has been changed to "Create any objects." See the object security. (T45565ALVAO)
• AM – Properties – the data type of "Warranty expiration," "Technical inspection valid until," "Purchase date," "Date of next service inspection," "Stocktaking date" system properties will be changed from Text to Date during the next upgrade. Only valid values are converted. Original values (and invalid ones) will remain in the newly created properties "<property name (old)>." After upgrade follow the instructions in Changing the Text Type Property to Date Type Property. (T53421ALVAO)
• AM – Computer kind – the Computer kind property will be deleted from all the objects with the Computer kind during the upgrade. Objects with the Computer kind will be converted into new object kinds according to the original value of the Computer kind property, e.g. Computer/desktop, Computer/notebook, Computer/server, etc. The computers without the Computer kind property or with the "" value will be changed into the Computer/desktop computer type during the upgrade. Templates for the individual computer types are located in the Computers folder. After upgrade we recommend to edit the computer templates so the Computer/virtual template contains only a computer, not a computer set and monitor. We also recommend to delete unused properties from the property templates (e.g. the Host machine property from the Computer/server). (T13892ALVAO)
• AM Console – the object will be unified automatically according to the new object kind template (if such one exists) during the object change. (T54500ALVAO)
• AM Console – Log records – deleting the Log record means only hiding it. Permanent deletion of records is not possible. Records generated automatically can not be edited. The authorization to edit the records with the Note type have only the note authors. (T31319ALVAO)
• AM – Object templates Computer – we recommend to delete the Type designation property if you don't use it. (The Computer object template doesn't have this property anymore in the newly created databases.) (T47903ALVAO)

ALVAO Service Desk

• SD – Scheduling module – the module has been removed, i.e. the Estimated work (hours), Order in Queue, Due date by Queue, and Preliminary Planning (hours) item have been deleted from the request. If you want to convert the existing values in the Estimated work (hours) item into a custom request item before the upgrade, contact technical support. (T13919ALVAO)
• SD – Waiting for requester – if the SLA is currently paused for the request, the Due date column in the table doesn't contain any value. These requests are ordered behind the requests with determined due date when ordered by icon. Unlike for the requests without due date, the icon is not displayed next to it. (T48019ALVAO)
• SD WebApp – Request links – the operator, solver, irregular solver, or manager on any other service (membership in any of the solver teams) role is sufficient for the user to add/edit/remove link of any request. (T50672ALVAO)
• SD Console – new linked request can be created with a link to only one request. (T54520ALVAO)
• SD WebApp – Write request – section with the Other Items custom items is collapsed after loading the form. You can view the custom items outside the Other Items section immediately after loading the form using the View on the General tab settings. (T57076ALVAO)
• ALVAO Admin – Person – the Extra<1–3> fields have been replaced by custom items of person available on the Other tab. Contact administrators can view and edit those custom items in the Service Desk Console. If the custom items of person with the extra<1–3> column name (no matter the case in the name) already exist in the database, the upgrade will end unsuccessfully. In this case contact technical support. (T31710ALVAO)
• SD – Request – the Requested due date system item has been canceled. In case it has been used, it will be converted into custom item. Custom forms using the Requested due date custom item have to be edited to use the custom item using the ColumnsControl element. If the original item has been used only within testing, we recommend to delete the new custom item. (T48055ALVAO)
• SD – Request creation – if the request has been assigned to solver immediately, the notification for a new request won't be sent to operators and solver. (T45965ALVAO)
• ALVAO WebApp – Message format – you no longer can send messages in the plain text format. The HTML format is used. (T50400ALVAO)
• ALVAO WebApp – Request creation – the user computer name (hostname) is not pre-filled into Device number item when creating a request. (T55748ALVAO)

ALVAO Monitoring

• Monitoring Portal – Logging into the application – users who have been imported into ALVAO from the AD log in during the form authentication only using the password from AD and can no longer use the password saved in ALVAO. (T50053ALVAO)

New functionalities and changes

Common for all ALVAO products

• Admin, AM and SD Console, WebApp – Tables – views settings is saved after using the Save view settings command. Settings of individual views can be restored into the last saved state using the Restore view settings command. (T47966ALVAO)
• Admin, AM and SD Console, WebApp – Tables – Views – newly you can Unpin view and Pin view. Pinned views are normally displayed in the ribbon with tabs, unpinned views are available from the drop-down box. (T51862ALVAO)
• Admin – Custom default user settings – you can define default settings of views for all the consoles. (T47971ALVAO)
• User permissions changes audit using the Reporting Services. (T55158ALVAO)
• Admin, AM Console – Import of users – you can map the attributes to custom items of a person during the import from Active Directory and CSV. (T50895ALVAO)
• ALVAO WebApp – system links in menus – links can be hidden now. (T47478ALVAO)
• ALVAO WebApp – custom links in menus – links can be localized into multiple languages. (T47477ALVAO)
• Admin, AM, SD Console – Settings – on the Settings Backup tab has the Restore default settings button been added, which restores settings of the tables and other choices in the applications to default state like at the applications first run. (T47971ALVAO)
• Admin, AM and SD Console, WebApp – Tables – columns with active filters are highlighted better. (T50447ALVAO)
• Admin – Login – the Login as different user command has been added. (T50053ALVAO)
• Admin – Logging into the application – users can log in also by form authentication. (T50053ALVAO)
• ALVAO WebApp – Custom forms – the Current news of the service and the articles from Knowledge base of the service can be viewed as during the new request creation in the system forms. (T55154ALVAO)
• Standard HW/SW Request Forms Module – HW Request Form – allows grouping devices by category, requesting multiple devices at once, entering number of pieces, selecting user who the device is designated for, displaying any object properties, displaying the total price of requested devices. (T55114ALVAO)
• Import user portraits from files – now you can name the portraits also by user e-mails. (T56691ALVAO)
• WebApp – Search – Search results – now the views are displayed also in the case no result has been found. (T57393ALVAO)
• WebApp – Tables – notification for empty tables added. (T57393ALVAO)
• Admin – People – Set profile – batch setting of profiles for multiple users at once. (T45879ALVAO)

ALVAO Asset Management

• AM – Date type properties – you can create and further work with the Date type properties. (T30218ALVAO)
• AM – License Registry – all the license changes are recorded in the license log. (T13726ALVAO)
• AM – Computer kind property – replaced with new object kinds, e.g. Computer/desktop, Computer/notebook, Computer/server, etc. Each of these new object kinds has its own template, so the various computer kinds can have various sets of properties and even different icons. (T13892ALVAO)
• AM Console – License – better support of licenses which have no product installation, e.g. CAL licenses. (T10360ALVAO)
• AM Console – License – Automatic license assigning – you can define a set of computers which can have the license assigned automatically. (T54136ALVAO)
• AM Console – Numeric sequences – Handover protocols – you can define multiple numeric sequences for handover protocols. (T54122ALVAO)
• AM Console – Software tab – speed of the cumulative software display (upper table) has been optimized. (T32213ALVAO)
• AM Console – Overview of licenses and installations – speed of the view with products display (upper table) has been optimized. (T52915ALVAO)
• AM Console – Overview of licenses and installations – speed of the view with computers display (lower table) has been optimized. (T32215ALVAO)
• AM – Properties – performance of the inherited properties display has been optimized. (T52693ALVAO)
• AM WebApp – Objects – you can move objects in the tree. (T54108ALVAO)
• AM Console – Objects – you can use the Administrator tools for all the object types. (T45657ALVAO)
• AM Console – Renaming the Computer object type – if the computer has been renamed in the Active Directory, it is renamed also in the AM automatically. (T47970ALVAO)
• AM Console – Overview of licenses and installations – Computers list – the Detect immediately command usable for multiple computers at once has been added. (T47959ALVAO)
• AM Console – Internal handover protocols – printing preview is displayed in the Microsoft Word and the protocols are saved in PDF in the database after saving and closing. (T50590ALVAO)
• AM Console – Overview of licenses and installations – the View – Software package components option has been deleted. All the products are always displayed. (T49671ALVAO)
• MS SCCM Connector – an option to load information about monitor serial numbers from the SCCM. (T55603ALVAO)
• AM Console – Objects tab – lower tabs All and Computers have been replaced by normal views in the table (i.e. tabs above table). The new unified functionality which was different on each original tabs is now available in both new views. New views are created automatically only for new users. New views are not created after upgrade for existing users – their existing views remain kept. (T26494ALVAO)
• AM Console – Properties tab – lower tabs have been canceled. They are now replaced by table views. (T12849ALVAO)
• AM Console – Analytical workbook – the workbook can be opened directly from the console using the Tools – Data analysis command. (T45281ALVAO)
• AM – Asset Management Reports – new views for creating reports have been added and the documentation for existing reports has been extended. (T49939ALVAO)
• AM Console – Logging into the application – also the users loaded from the AD can log in by form authentication. These users have to enter username and password from AD. (T50053ALVAO)
• AM Console – Search in tree – the Text of notes and Object log options are disabled every time the console is run. (T47965ALVAO)
• AM Console – Objects tab – Move – if only computers are marked, the application asks whether or not move them including computer sets. (T48029ALVAO)
• AM Console – License Registry – the licenses are only marked as deleted when removed and they stay saved in the database. (T56935ALVAO)
• Server Setup – Collector – you can enter authentication credentials for running the Collector during the upgrade using the Server Setup. (T50197ALVAO)

ALVAO Service Desk

• SD – Periodical requests – on the templates, you can set periodical automatic creation of requests according to a given template. (T51834ALVAO)
• SD – new options for custom program extnesions allow to create:
  • Custom actions – define actions starting automatically based on specific events on the request. (T50432ALVAO)
  • Custom commands – add custom commands to the request to perform custom operations or operations with external systems. (T50433ALVAO)
  • Custom tabs – display tabs with custom content in the request detail. (T50436ALVAO)
• SD – Custom program extensions – support for sending custom messages. (T54522ALVAO)
• SD – Waiting for requester – you can set to individual services, whether to pause SLA when waiting for requester, i.e. don't count the waiting for requester into the request solving time. (T48019ALVAO)
• SD – Unread requests/events – the requests containing some unread event are displayed in bold both in the request list and in the Log window. The Read column has been added both into the request list and into the Log window. (T28559ALVAO)
• SD – Request – the solver team members can set a custom internal target including a due date, to the request. (T46578ALVAO)
• SD Console – New request – new request creation is performed by writing via the web form. (T54520ALVAO)
• SD WebApp – Write request – requester contact information can be displayed and edited. (T55958ALVAO)
• SD WebApp – Write request – Requester field – the Guest user is not displayed in the menu, it has been replaced by the Unregistered user option. (T55958ALVAO)
• SD WebApp – Write request – when creating a request you can choose the solver whom the request will be assigned to after creation. (T54532ALVAO)
• SD WebApp – Write request – the Request submission method item has been added. (T47980ALVAO)
• SD WebApp – Write request – the last entered service is filled automatically when loading the page. (T57075ALVAO)
• SD WebApp – Write request – custom items with the "View on the General tab" property are displayed in front of the "Other items" section of the form. (T57076ALVAO)
• SD WebApp – New linked request – Copy values – the Requester, Service, and SLA values are not copied from the original request now. (T50537ALVAO)
• SD WebApp – Write request – if the Requester and Service fields are filled, deleting the Requester doesn't cause automatic deletion of Service. (T54974ALVAO)
• SD – SD notification subscribers – solver team members and readers can view and edit the notification list for the request. (T50042ALVAO)
• ALVAO Outlook Add–in – Taskbar – the New item from request commands – E–mail message, Event, Meeting, Task – have been added to the bar. (T53257ALVAO)
• ALVAO Outlook Add–in – option to automatically hide the taskbar when selecting the item without request tag and option to show/hide the taskbar in a single shot. (T54538ALVAO)
• SD – Request – the Next action item has been renamed to Current target. (T55945ALVAO)
• SD – Requests list – a new Current target (remaining) column has been added, which contains the number of hours within operating hours remaining until the due date of the request current target. An icon can be added to the displayed value for better orientation. (T44393ALVAO)
• SD – Requests list – icons of the current target due date in the requests list take into account the service operating hours. (T50529ALVAO)
• SD – Notifications – the notifications have been newly renamed to Notifications. (T48282ALVAO)
• SD – Links –the link changes (adding/deleting/editing) are written into the request log. (T44706ALVAO)
• SD Console – Request templates – on the template, you can select a solver whom the request will be assigned to after creation. (T54527ALVAO)
• SD WebApp – Login – if the user who is not a solver team member on any service is logging to the WebApp, the default page displayed is the Service Catalog. (T50904ALVAO)
• SD – Request log – in the request log there are previews of collapsed events displayed as one line of text available for quick orientation. (T30492ALVAO, T55503ALVAO)
• Admin – Processes – the processes list is displayed in the application main window and the window with process settings is not modal – it doesn't block the processes list. (T49668ALVAO)
• SD Console – Approving– the Approve and Reject options opening the corresponding page in the WebApp have been added into the approving menu. (T44365ALVAO)
• SD WebApp – Knowledge base – usage of Full–Text Search for search in the knowledge base. (T46695ALVAO)
• SD – Employee Management module – forms can be localized. (T49573ALVAO)
• Outlook AddIn – user settings is saved into the registers and you can change any settings during the installation via GPO. (T55261ALVAO)
• SD WebApp – the images in the event attachments display as a preview after clicking on them. (T53092ALVAO)
• SD – Log/Communication – the number of displayed recipients and attachments in the collapsed e-mails is reduced if there is too many of them. (T49530ALVAO)
• SD – Log/Communication – the location of actions for events has been changed. (T55117ALVAO)
• SD WebApp – Knowledge base – filtering articles by service. (T54718ALVAO)
• SD Console – Analytical workbook – the workbook can be opened directly from the console using the View – Data analysis command. (T45280ALVAO)
• SD – Links – the autocompletion by request name works when adding or editing the links between requets. (T31344ALVAO)
• SD – Links – add/edit link – the Request number items have been renamed to Request. (T55605ALVAO)
• SD WebApp – search corresponds with the current agenda. (T55113ALVAO)
• SD WebApp – Search in requests – the New request and Write request command are displayed above the found requests table, similar to the Requests page. (T40854ALVAO)
• SD – Search in requests – the "open requests only" option has been replaced with the default All and Open views in the found requests table. (T45530ALVAO)
• SD WebApp – Search in requests – duplicate search form consuming space on the search results page has been deleted. (T48059ALVAO)
• SD Console – Search in requests – the Search in request logs option is available only if the FTS is enabled. (T49946ALVAO)
• SD – Search in requests – if the request log is searched, also the messages for approver will be searched. (T46266ALVAO)
• SD WebApp – the Search field allows to search in the knowledge base articles. (T54716ALVAO)
• SD – Notes and Events – notes and events are written in the HTML format. (T40170ALVAO)
• SD – the Resolve, Due date, Reopen, Return to operator, Move to another service, Assign to solver, Have approved, Approve, and Reject commands – the messages are inserted in HTML format. Notifications from this messages are sent in HTML format. (T47253ALVAO)
• SD WebApp – Text input – the unified HTML editor is used for any text input. (T50400ALVAO)
• ALVAO WebApp – Custom forms – you can insert the request text in HTML format in the custom forms. (T50921ALVAO)
• Admin – Default font – you can change the default font for texts in HTML format used for recording the request solution progress by the users. (T49505ALVAO)
• SD Console – Logging into the application – users can log in also by form authentication. (T50053ALVAO)
• SD Console – Login – the Login as different user command has been added. (T50053ALVAO)
• SD WebApp – Requests table – usual users (i.e. users without solver roles in services) can see only the My requests view in the default settings of the Requests view . Some columns have been removed from the view. (T47971ALVAO)
• SD – Tables – in the Requester and Solver columns you can use the @me variable representing the currently logged user as a filter. (T51207ALVAO)
• SD Console – Assign to solver, New request (solver), the Select solver – Solver calendars window is displayed only if the Exchange Web Service address is entered in the ALVAO Admin. (T50514ALVAO)
• Admin – Notification – global level settings match the real settings of the highest level. The third status representing the default settings has been deleted from the radio buttons. (T26205ALVAO)
• SD WebApp – if the page is displayed in a framework, the header is hidden automatically. (T55156ALVAO)
• SD WebApp – Knowledge base – Article creation/editing – New tab containing article preview opens after saving the article. (T53029ALVAO)
• SD WebApp – Assign to solver – the service solver can assign the requests on the service without limitation like in the SD Console. (T54365ALVAO)
• SD – New request – the signature of the logged user is automatically filled in during the new request creation. The operator signature is filled in the initial event for the requests written by the operator. (T49104ALVAO)
• SD WebApp – Events – the event times are displayed with accuracy in minutes. Seconds are not displayed. (T49045ALVAO)
• SD – Notification – only the tag instead of the request name is provided in the notification text on request creation sent by e-mail. (T45679ALVAO)
• SD – Notification – if the solver is not changed by moving into another service, no notification is sent to the solver. (T21647ALVAO)
• Admin – Custom items – only users with sufficient permissions can create custom items. (T50819ALVAO)
• Admin, SD Console – Request/Service – the Scheduling module has been renamed to Queue scheduling. (T53182ALVAO)
• SD WebApp – Request list – an arrow to collapse the requests list has been deleted. (T51089ALVAO)
• SD – Request created notification – the notification text has been edited. (T45678ALVAO)
• SD – New request created notification – the text about adding the information has been changed in the default notification. (T57395ALVAO)
• SD WebApp – Request log/communication – if the name is not provided for the message sender, his e-mail is displayed. (T53560ALVAO)
• SD WebApp – Attendance – warning quotes when reporting the attendance for the future has been edited. (T52473ALVAO)

Removed problems

• T43486ALVAO SD Console – Load messages from MS Outlook – there is an obscure value in the "To (e-mail)" field when loading the message
• T52029ALVAO SD – Request – New linked request/Add link – Link type – the default type does not respect the link order settings
• T52914ALVAO AM Console – PLaI – if the license contains free (unassigned) license items on other NS than this license NS, the items are not calculated into the overview
• T52970ALVAO SD Console – Batch move into another service (including SLA and due date change) – SD WS logs an error when notifying on the due tade change
• T53040ALVAO SD – Upon starting the approving process or upon the request approval the "Time limit expired (Timeout)" error occurs
• T53160ALVAO SD WA – Error 500 with the following text when editing the event by the requester: "The object allowing the Null value must have a value."
• T53171ALVAO SD Console – No header nor tabs are displayed in the request detail
• T53233ALVAO SD WA – Request without the requester can not be reopened
• T53360ALVAO AM – incorrectly sends unrecognized OS records
• T53522ALVAO AM Console – Duplicities occur in the computer list when displaying the executed software in the organization
• T53541ALVAO SD – Reopening the request by e-mail – new request is created even if it is disabled in the settings after upgrade to 8.1 version
• T54035ALVAO ALVAO – Admin – can not create a database on the server with e.g. PL language
• T54074ALVAO AM Console – PLaI – If the custom license item is defined, an error is displayed in the lower table
• T54621ALVAO AM – ImportUtil – if no object kind entered into the command line exists in the CSV, the import fails with the "...incorrect syntax near )" error
• T54735ALVAO AM Console – if only the case in the property value specifying the object name in the tree changes, that change is not written into the tree
• T54757ALVAO AD Account Creator – replacing text from the request items does not work in the grouplist, endstate, and failedstate parameter
• T54782ALVAO SD – Knowledge base – Knowledge list (in table) – some articles not assigned to services are displayed duplicated
• T54813ALVAO MR – Creating request from the loaded message – The resolution due date accordin to the SLA is calculated incorrectly
• T55198ALVAO AM Console – Object batch edit – The Asset manager can not batch edit the properties when the authorizations are disabled in the tree
• T55225ALVAO AM Console – if the user has the "hide in menus" attribute set, he/she can not log in
• T55236ALVAO ImportAD – does not generate property values generated from numeric sequences for newly created objects
• T55710ALVAO ALVAO – Admin – in the new PL database there are no AM system groups
• T55712ALVAO AM – the DB in a language other than CZ, there is a phrase containing LangId=1029 in the tblDict 1 table
• T55811ALVAO Admin – Service – Service Catalog tab – if the user has set the English language, he/she can not edit the icon type
• T56004ALVAO AM – ImportUtil – reads the files with soft line ends (line breaks within 1 cell) incorrectly
• T56666ALVAO AM Collector – Loading files – if one of the "delete CXM file" options is enabled, deletes when loaded both successfully and unsuccessfully
• T56884ALVAO SD – Holidays – Good Friday (since 2016) is missing
• T57285ALVAO AM – HW detection – the value of "Domain components" property is not detected
• T57330ALVAO AM – The "vAssetUserPerson" view does not link the user from tPerson via AD GUID
• T57355ALVAO AM – Detection – Evaluate immediately – if the planned request already exists, it isn't evaluated immediately
• T57370ALVAO AM – License – Assign automatically – tries to delete invalid license items
• T57375ALVAO AM – Detection via Autonomous Agent – sometimes, nonsensical unicode characters appear in the detection error messages
• T57418ALVAO AM – Detection – "Reevaluation" after downloading the library does not plan the evaluation for computers already having newer detection request
• T57544ALVAO MON Server – If there are detail records for deleted computer, the reverse analysis of existing records does not work
• T57818ALVAO AM Console – Detection – Load from file – the window does not return onto the active monitor
• T57822ALVAO AM Console – Detection – Load from file – if the HW detection loading fails, even the SW detection desn't load
• T57823ALVAO AM Console – PLaI – lower list does not show some product installations
• T58712ALVAO ALVAO MS SCCM Connector – if an exception occurs, the Collector blocks the work with DB (unfinished transaction)

Released updates

8.2.1397 - FIX1

Changes:

• Added localization to English

Removed issues:

• T53073ALVAO AM Collector - sending of SAM notices timeouts
• T58837ALVAO AM - Detections - identification according to SN BIOS doesn't work
• T59494ALVAO AM Console - Tree - Rename computer - if object kind other than "computer/desktop," changes are not reflected in the tree

8.2.1448 - FIX2

Changes:

• SD WS - Files CustomCommands.cs, CustomViews.cs and CustomAutoActions.cs have been removed from folder <Service Desk WebService folder>\ App_Code\. If you use Custom Program Extensions in these files, rename those files before upgrading.

Removed issues:

• T59504ALVAO SD WA - New request - Service - incorrectly displayed message indicating that the applicant has no SLA and last used service is pre-filled after using a template
• T59565ALVAO SD WA - Knowledge base - Advanced search - filter doesn't offer folders
• T59658ALVAO SD WA - Request - Solve - request cannot be solved because it has subordinate requests although it's not true
• T59776ALVAO SD Console - Merge request - automatically created request cannot be merged
• T59794ALVAO AM Console - Objects - commands for "computers" are not displayed in the context menu
• T59970ALVAO AM - Maintenance reports - Expiring objects - report doesn't work for date kind properties
• T59971ALVAO AM Collector - Detections - if computer has detection method set to "manually" and detection schedule is active, up-to-date detection is removed
• T60044ALVAO AM Console - Licenses - CAL license "per user" is reported as excessive with exclamation mark
• T60136ALVAO AM - ImportAD - creates duplicates of computers where object kind has been changed (kind is different than "computer/desktop")
• T60205ALVAO SD WA - Request - Links - it's necessary to have a solver role in both requests for removing and editing links
• T60299ALVAO AM Console - Properties - if column "Object name (order)" is not displayed, error 0x800A0CC1 is displayed while deleting a property
• T60461ALVAO AM - Print - printing of transfer protocols ends up with "XSL language buffer overflow" error
• T60464ALVAO ALVAO Admin - data from Extra items on the user are not converted during upgrade

8.2.1462 - FIX3

Removed issues:

• T60792ALVAO AM Console - Properties - values of date kind properties are not displayed

8.2.1510 - FIX4

Changes:

• Added localization to German, Polish and Slovak

Removed issues:

• T59319ALVAO SD Console - New request - if windows is closed before all http request are completed, nothing is displayed after restart
• T59835ALVAO ImportAD - a wrong domain is imported to user accounts
• T59991ALVAO AM Console - query language - message that doesn't make sense appears when a wrong value is entered to the parameter T_DATETIME
• T60042ALVAO AM Console - Licenses Registry - License items - New/edit - multiple items cannot be created at once
• T60239ALVAO SD WA - Knowledge Base - advanced search doesn't appear to requesters
• T60366ALVAO SD WS - method ResolveTicket(...) - automatic change of status to Closed doesn't work
• T60460ALVAO Admin - Manage - Languages - unable to import/export
• T60505ALVAO AM Collector - constantly bombs database asking if request for "evaluate immediately" exists
• T60538ALVAO MON Server - non-existent processes are mistakenly thrown away and application is then incorrectly recognized
• T60546ALVAO AM Console - copying value of date type property and pasting it into text type property crashes console
• T60663ALVAO SD WA - Record request - Unregistered user - unable to choose a method of recording new request
• T60789ALVAO AM - Software detection - "normal" detection doesn't detect some files that have shortcuts on Desktop, Start menu etc.
• T60831ALVAO SD - New message notification - forwarded message doesn't include intext images
• T60833ALVAO SD - New request/record request - Assign to me - request status is not changed to status for after first assigning to solver
• T61156ALVAO AM Console - Print - displaying a dialog for "external handover protocol" print report lasts a long time

8.2.1570 - FIX5

Removed issues:

• T61146ALVAO AM - Detections - if WMI class "Win32_ComputerSystem" is renamed, detection won't load
• T61256ALVAO SD - Scheduled requests - monthly planning doesn't work properly for certain days of a week
• T61390ALVAO AM Console - License - Log - there is a record of user "_system" adding a link when voiding license
• T61609ALVAO AM - Detections - identification by components doesn't work properly if computer is of different kind than "computer/desktop"
• T61640ALVAO AM Console - Find in tree - searches in values of inherited properties
• T61747ALVAO ALVAO WA - Tables - filtering doesn't work if square brackets are used
• T61812ALVAO SD - Record request - Device field - if "Show all devices" option is not selected, requester is saved instead of a selected device
• T62011ALVAO SD - New/Record request - an operator without any other user role on service has selected option to "Assign to solver - Assign to me" once a form is loaded
• T62146ALVAO AM - certain properties and icons could have been renamed after upgrading database

8.2.2090 - SP1

Changes:

• ALVAO WebApp – Requests, Found requests/objects/persons/organizations - detail size control elements are anchored when adjusting detail size. (T60509ALVAO)

Removed issues:

• T58862ALVAO ImportAD - doesn't import containers (Users, Computers)
• T59473ALVAO AM Console - Properties - changes are not immediately reflected in tree after value of property "Name in the network" is changed
• T59788ALVAO AM Console - Log - mistype at record of deleting license item
• T59814ALVAO AM Console - Links - error is displayed: "Cannot insert duplicate key in object..."
• T60076ALVAO AM - License per user - covers only computers of kind "desktop"
• T60188ALVAO AM - templates of newly created database contain old date properties (with text "(old)")
• T60196ALVAO SD Console - Status change - Required items check - custom item with "Due date" in its name allows dialog for editing due date to be opened
• T60203ALVAO SD Console - HTML editor - DELETE key sometimes adds rows
• T60388ALVAO AM - Detection of SQL servers - detects also LocalDB instances
• T60495ALVAO SD WA - Knowledge base - Search articles - selected service in advanced search is not remembered after confirming searched text by ENTER key
• T60652ALVAO AM Console - Tree - changing value of property that constitutes the object name is not reflected in tree if object name in tree is empty
• T60703ALVAO AM - Licenses - Assign license automatically - Filter - license is not removed if computer is moved and then doesn't match the filter
• T60744ALVAO SD - New/Record request - Request description/Subject - there is an extra row is HTML editor even when no signature is inserted
• T60768ALVAO AM Console - Tree/Objects - Computer - Detect - duplicates detection requests if option "Detect immediatelly" is not selected
• T60835ALVAO SD Console - Reply - Remove formating - application crashes
• T60913ALVAO AM Console - Software - error with "q.lintComputerNodeId" is displayed after license is exceeded and unrecognized record is selected in upper table
• T61033ALVAO AM - License evidence - Log - change of custom item of type INT with list is incorrectly recorded
• T61037ALVAO AM Console - License evidence - license is not displayed as valid after deleting invalidating record
• T61116ALVAO Admin - database upgrade ends up with: "Cannot find the object "dbo.PersonEventDisplay" because it does not exist or you do not have permissions."
• T61200ALVAO SD - New linked request - command "Copy values" doesn't copy requester but contact information only
• T61377ALVAO AM Console - Printing of inner transfer protocols - message that doesn't make sense appears if Word is not installed
• T61396ALVAO AM - Licenses - licenses counts are incorrectly computed after invalidating records are deleted
• T61806ALVAO SD Console - knowledge base attachments are not inserted when inserting knowledge base article into a message for requester when request is resolved or reopened
• T61810ALVAO SD Console - resolver who isn't an operator in service cannot assign a request to another solver if he's not a current solver of given request
• T62292ALVAO WA - "My Asset" is missing in user menu
• T62325ALVAO SD OA - if message inserted in a request log doesn't contain receiver in "Copy" field, it's always displayed to requester
• T62419ALVAO MON - Microsoft Edge browser URL detection doesn't work
• T62512ALVAO AM - Object - Unify objects - adds or doesn't remove extra properties
• T62798ALVAO SD Console - Requests Table - command "Mark as read" is never active
• T62875ALVAO AM Console - Objects - Edit - Edit property - inherited properties are displayed and their values can be edited

8.2.2143 - SP1 FIX6

Removed issues:

• T62635ALVAO SD Console - Requests/Log - error null (0x80004005) is displayed while selecting a request
• T62699ALVAO SD WA/Console - a lengthy document with a lot of empty pages is created when printing Communication/Log of a request
• T62888ALVAO OA - Request - Send message - Insert knowledge from Knowledge Base - searching a knowledge ends up with an error
• T63424ALVAO WA - Forms login - users cannot log in with a domain account if Domain field is empty
• T63472ALVAO AM - Administrator's Tools - value of inherited properties cannot be used
• T63493ALVAO Admin - Load users from LDAP - doesn't work when SQL database authentication is used
• T63600ALVAO SD WA - Record request - Use template - items Impact, Urgency and Category aren't pre-filled to a request from a template

8.2.2196 - SP1 FIX7

Removed issues:

• T63816ALVAO SD Console - Requests - automatic actions defined as custom program extensions are not executed when using multiple edit
• T63834ALVAO AM Console - Object kinds - unable to create certain object kinds, e.g. "HW key"
• T63954ALVAO SD WA - New request - Assign to me - new request is not created and error is displayed when change of solver causes change of status on which automatic approval scheme is set
• T64189ALVAO SD - Record/New request - Use template - solver isn't pre-filled when using a template

8.2.2255 - SP1 FIX8

Removed issues:

• T64974ALVAO ImportAD - when two AD groups with the same name exist, only the last one gets imported to Admin
• T64998ALVAO AM - Electronic Handover Forms - error 500 is displayed and document is not signed when computer name is not recognized during signing
• T65021ALVAO SD - message sent via ALVAO WebApp is not displayed to recipients in Outlook
• T65058ALVAO AM - ImportAD - creates computers of kind "Computer/desktop" only
• T65077ALVAO AM Agent - agent crashes if SQL Server is installed and detailed logging is enabled on computer that's being detected
• T65139ALVAO AM Console / Collector - License - Automatic license assigning - displays error "Incorrect syntax near ")""

8.2.2306 - SP1 FIX9

Removed issues:

• T65021ALVAO SD - a message sent from ALVAO WebApp doesn't appear to recipients in Outlook

8.2.2356 - SP1 FIX10

Removed issues:

• T66736ALVAO AM - ImportAD - creates computers without sets
• T66745ALVAO ALVAO - ImportAD - users with a group in a tree set as primary are not imported
• T67353ALVAO AM Console - Reports - Software - if a software with license on user is installed, reports might be duplicated

8.2.2407 - SP1 FIX11

Removed issues:

• T67545ALVAO AM Collector - SQL server is under heavy load when more Collectors are running and automatic license assigning is in use

8.2.2457 - SP1 FIX12

Removed issues:

• T67790ALVAO AM - Detection - "BIOS serial number" doesn't work as key component when evaluating HW detection
• T68163ALVAO AM Console - License - New/edit - New/edit license item - Console is not responding after selecting a computer/user
• T68619ALVAO AM Console - Unify objects - option "This property determines the object name" is not unified

8.2.2512 - SP1 FIX13

Removed issues:

• T67353ALVAO AM Console - Print reports - Software - installed software can be duplicated if covered by license per user

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